Senior Director, Patient Support Program Innovation
Company: Bristol Myers Squibb
Posted on: January 26, 2023
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are
usually associated with a job. But working at Bristol Myers Squibb
is anything but usual. Here, uniquely interesting work happens
every day, in every department. From optimizing a production line
to the latest breakthroughs in cell therapy, this is work that
transforms the lives of patients, and the careers of those who do
it. You'll get the chance to grow and thrive through opportunities
uncommon in scale and scope, alongside high-achieving teams rich in
diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and
flexibility in our work environment. We offer a wide variety of
competitive benefits, services and programs that provide our
employees with the resources to pursue their goals, both at work
and in their personal lives. Read more:
Senior Director, Patient Support Program Innovation- Princeton, NJ
Location: Princeton Pike/Field US
Bristol Myers Squibb is a global Biopharma company committed to a
single mission: to discover, develop, and deliver innovative
medicines focused on helping millions of patients around the world
in disease areas such as oncology, cardiovascular, immunoscience
Join us and make a difference. We hire the best people and provide
them with a work environment that places a premium on diversity,
integrity, collaboration and personal development. Through a
culture of inclusion, we create a better, more productive work
environment. We believe that the diverse experiences and
perspectives of all our employees help to drive innovation and
transformative business results.
The Senior Director, Patient Support Program (PSP) Innovation is
responsible advancing BMS's mission to provide optimal support to
patients throughout their access and treatment journeys involving
our products. The primary goal of this role is to identify industry
best practices as well as novel and disruptive approaches that can
improve the ability of BMS to meet its goal of supporting patients.
The ideal candidate will have experience in designing and managing
PSPs, including field-deployed teams ( i.e., field reimbursement
programs) and will be an expert in the latest technological
innovations with patient support approaches.
The Senior Director plays a hands-on role in facilitating patient
support innovation, particularly in critical launches, by
connecting multi-disciplined and functional areas of VAP, channel
marketing, finance, business analytics, marketing, sales, market
access, commercial learning, legal and compliance as well as
The Senior Director will operate from a "center of excellence"
model of partnership with internal matrix partners both inside
Patient Access Support Services and within the broader BMS matrix,
and will carry ongoing strategy for "cross brand" items such as
Copay, Vendor Strategy, Quality, Technology (i.e., eBV, eHR) in
partnership with functional PASS vertical BU owner peers, and lead
implementation of new initiatives as they are handed off to
functional PASS owner peers.
Responsibilities will include, but are not limited to, the
Deep understanding of how to identify and address the barriers
patients experience in regard to obtaining their prescribed
Profound caring for helping patients through emotional, physical,
and financial challenges at every part of their patient journey on
Strong desire to improve patient support productivity through smart
education and nimble engagement.
Provide strong thought leadership to help BMS deliver on the goals
and expectations for patient support at BMS.
Provide a strategic vision for designing next generation,
innovative PSPs, including field-deployed access and reimbursement
managers, and incorporating technology to engage with patients
through their access journeys.
Monitor policy developments to ensure that BMS is well informed and
appropriately prepared for the evolving government oversight,
regulatory environment, legal, and reputational landscape
surrounding manufacturer-sponsored PSPs.
Provide guidance for critical customer issues, access and program
performance trends that are escalated and ensure follow through to
Serve as a strategic planning resource to PASS, VAP, and brand
teams in developing patient support approaches.
Identify new potential patient support services, program
enhancements, technology approaches, and operational
Understand how to navigate within a matrix and manage the
infrastructure to coordinate resources and align efforts between
Recognized profile in the industry as a thought leader in patient
support and documented ability to engage Senior Leadership on
patient-focused support solutions.
Strong, demonstrated track record of connecting and combining
ideas, designing pilots and metrics, and driving novel ideas to
practical solutions across patient support teams.
Excellent communication, presentation and time management skills
required; must be adaptable, flexible and able to work well within
a team and relate effectively with people at all levels of the
organization including Senior Leadership.
Able to inspire a large team to excel by fostering a climate of
energy, excitement and personal accountability.
Demonstrated leadership in ambiguous situations
Understanding of the complex US legal, regulatory, and compliance
regulations and guidelines.
Ability to partner with key internal stakeholders to understand
BMS' key objectives, and to drive plans that achieve or exceed
Proven teamwork and collaboration skills with a demonstrated track
record working with cross-functional teams.
Ability to analyze data to drive decision-making.
Able to effectively manage competing priorities with strong sense
Ability to think creatively / innovatively striving for solutions
to access issues.
Ability to effectively plan, prioritize, execute, follow up and
Ability to influence across functions to gain consensus on
The starting compensation for this job is a range from $231,000 -
289,000 plus incentive cash and stock opportunities (based on
eligibility). The starting pay takes into account characteristics
of the job, such as required skills and where the job is performed.
Final, individual compensation is decided based on demonstrated
experience. For more on benefits, please visit our - BMS Careers
site . Eligibility for specific benefits listed in our careers site
may vary based on the job and location.
If you come across a role that intrigues you but doesn't perfectly
line up with your resume, we encourage you to apply anyway. You
could be one step away from work that will transform your life and
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives
through science--- ", every BMS employee plays an integral role in
work that goes far beyond ordinary. Each of us is empowered to
apply our individual talents and unique perspectives in an
inclusive culture, promoting diversity in clinical trials, while
our shared values of passion, innovation, urgency, accountability,
inclusion and integrity bring out the highest potential of each of
Physical presence at the BMS worksite or physical presence in the
field is a necessary job function of this role, which the Company
deems critical to collaboration, innovation, productivity, employee
well-being and engagement, and it enhances the Company culture.
To protect the safety of our workforce, customers, patients and
communities, the policy of the Company requires all employees and
workers in the U.S. and Puerto Rico to be fully vaccinated against
COVID-19, unless they have received an exception based on an
approved request for a medical or religious reasonable
accommodation. -Therefore, all BMS applicants seeking a role
located in the U.S. and Puerto Rico must confirm that they have
already received or are willing to receive the full COVID-19
vaccination by their start date as a qualification of the role and
condition of employment. -This requirement is subject to state and
local law restrictions and may not be applicable to employees
working in certain jurisdictions such as Montana. This requirement
is also subject to discussions with collective bargaining
representatives in the U.S.
BMS is dedicated to ensuring that people with disabilities can
perform complex functions through a transparent recruitment
process, reasonable workplace adjustments and ongoing support in
their roles. Applicants can request an accommodation prior to
accepting a job offer. If you require reasonable accommodation in
completing this application, or in any part of the recruitment
process, direct your inquiries to email@example.com .
Visit careers.bms.com/ eeo -accessibility to access our complete
Equal Employment Opportunity statement.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your
Any data processed in connection with role applications will be
treated in accordance with applicable data privacy policies and
Keywords: Bristol Myers Squibb, Trenton , Senior Director, Patient Support Program Innovation, Accounting, Auditing , Plainsboro, New Jersey
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