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Senior Director, Patient Support Program Innovation

Company: Bristol Myers Squibb
Location: Plainsboro
Posted on: January 26, 2023

Job Description:

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

Senior Director, Patient Support Program Innovation- Princeton, NJ Location: Princeton Pike/Field US

Bristol Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.


The Senior Director, Patient Support Program (PSP) Innovation is responsible advancing BMS's mission to provide optimal support to patients throughout their access and treatment journeys involving our products. The primary goal of this role is to identify industry best practices as well as novel and disruptive approaches that can improve the ability of BMS to meet its goal of supporting patients. The ideal candidate will have experience in designing and managing PSPs, including field-deployed teams ( i.e., field reimbursement programs) and will be an expert in the latest technological innovations with patient support approaches.

The Senior Director plays a hands-on role in facilitating patient support innovation, particularly in critical launches, by connecting multi-disciplined and functional areas of VAP, channel marketing, finance, business analytics, marketing, sales, market access, commercial learning, legal and compliance as well as external vendors.

The Senior Director will operate from a "center of excellence" model of partnership with internal matrix partners both inside Patient Access Support Services and within the broader BMS matrix, and will carry ongoing strategy for "cross brand" items such as Copay, Vendor Strategy, Quality, Technology (i.e., eBV, eHR) in partnership with functional PASS vertical BU owner peers, and lead implementation of new initiatives as they are handed off to functional PASS owner peers.

Responsibilities will include, but are not limited to, the following:
Deep understanding of how to identify and address the barriers patients experience in regard to obtaining their prescribed medication.
Profound caring for helping patients through emotional, physical, and financial challenges at every part of their patient journey on BMS products.
Strong desire to improve patient support productivity through smart education and nimble engagement.
Provide strong thought leadership to help BMS deliver on the goals and expectations for patient support at BMS.
Provide a strategic vision for designing next generation, innovative PSPs, including field-deployed access and reimbursement managers, and incorporating technology to engage with patients through their access journeys.
Monitor policy developments to ensure that BMS is well informed and appropriately prepared for the evolving government oversight, regulatory environment, legal, and reputational landscape surrounding manufacturer-sponsored PSPs.
Provide guidance for critical customer issues, access and program performance trends that are escalated and ensure follow through to resolution.
Serve as a strategic planning resource to PASS, VAP, and brand teams in developing patient support approaches.
Identify new potential patient support services, program enhancements, technology approaches, and operational efficiencies.
Understand how to navigate within a matrix and manage the infrastructure to coordinate resources and align efforts between both franchises.

Skills/Knowledge Required:
Recognized profile in the industry as a thought leader in patient support and documented ability to engage Senior Leadership on patient-focused support solutions.
Strong, demonstrated track record of connecting and combining ideas, designing pilots and metrics, and driving novel ideas to practical solutions across patient support teams.
Excellent communication, presentation and time management skills required; must be adaptable, flexible and able to work well within a team and relate effectively with people at all levels of the organization including Senior Leadership.
Able to inspire a large team to excel by fostering a climate of energy, excitement and personal accountability.
Demonstrated leadership in ambiguous situations
Understanding of the complex US legal, regulatory, and compliance regulations and guidelines.
Ability to partner with key internal stakeholders to understand BMS' key objectives, and to drive plans that achieve or exceed these.
Proven teamwork and collaboration skills with a demonstrated track record working with cross-functional teams.
Ability to analyze data to drive decision-making.
Able to effectively manage competing priorities with strong sense of urgency.
Ability to think creatively / innovatively striving for solutions to access issues.
Ability to effectively plan, prioritize, execute, follow up and anticipate problems.
Ability to influence across functions to gain consensus on solutions.

The starting compensation for this job is a range from $231,000 - 289,000 plus incentive cash and stock opportunities (based on eligibility). The starting pay takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation is decided based on demonstrated experience. For more on benefits, please visit our - BMS Careers site . Eligibility for specific benefits listed in our careers site may vary based on the job and location.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through science--- ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. -Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. -This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Keywords: Bristol Myers Squibb, Trenton , Senior Director, Patient Support Program Innovation, Accounting, Auditing , Plainsboro, New Jersey

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