NIGHT AUDITOR (PART TIME)
Company: Highgate Hotels
Location: Princeton
Posted on: September 26, 2024
Job Description:
Night Auditor (Part Time)
Requisition ID
2024-58071
Category
Front Office Operations
Job Location
US-NJ-Princeton
Property
Graduate Princeton
Compensation Type
Yearly
Highgate Hotels
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu, with
a rapidly expanding presence in Europe, Latin America, and the
Caribbean. Highgate's portfolio of global properties represents an
aggregate asset value exceeding $20B and generates over $5B in
cumulative revenues. The company provides expert guidance through
all stages of the hospitality property cycle, from planning and
development through recapitalization or disposition. Highgate also
has the creativity and bandwidth to develop bespoke hotel brands
and utilizes industry-leading proprietary revenue management tools
that identify and predict evolving market dynamics to drive out
performance and maximize asset value. With an executive team
consisting of some of the industry's most experienced hotel
management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in London, New York, Dallas, and Seattle.
Location
Graduate Princeton - Princeton, NJ Overview
The Night Manager/Night Audit Manager is responsible for ensuring
that all daily reports are generated, daily revenues are balanced,
express checkouts are processed efficiently and guests needing
assistance during the shift are accommodated. The Night Manager
will provide the management team with accurate and reliable
information needed to make effective operational decisions.
Responsibilities
- Check guests in and out.
- Handle and take reservations.
- Handle guest's special requests and customer complaints during
shift.
- Perform all other front desk duties and responsibilities.
- Investigate and handle complaints, disturbances, emergencies,
etc. during shift.
- Perform some Night Audit functions, able to review all Night
Audit related functions and able to produce Night Audit
reports.
- Assist in the preparation of Night Audit month-end reports,
including in-house movie reports, house account summary, phone
summary, etc.
- Interview, train, supervise and develop Night Audit staff,
including coaching, counseling and discipline.
- Prepare, copy, and distribute reports as required.
- Handle special guest requests.
- Monitor and prepare Night Audit reports in accordance with
Highgate Hotel's requirements meeting various due dates and
deadlines, i.e.,
- Attend and contribute to periodic meetings to maintain
favorable working relationships among employees and promote maximum
morale, productivity, and efficiency. Qualifications
- At least 5 years of progressive experience in a hotel or
related field; or a 2-year college degree and at least 3 years of
progressive experience in a related field; or a 4-year degree and a
minimum of 1 year of progressive experience in a related
field.
- Previous supervisory responsibilities preferred.
- Must be proficient in Windows, Company approved spreadsheets
and word processing.
- Long hours sometimes required.
- Sedentary work, exerting up to 10 pounds of force occasionally
and/or negligible amount of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
- demeanor at all times.
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information,
data, etc. from various sources to meet appropriate
objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Keywords: Highgate Hotels, Trenton , NIGHT AUDITOR (PART TIME), Accounting, Auditing , Princeton, New Jersey
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