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Greeter-Customer Service Representative

Location: North Brunswick
Posted on: February 25, 2021

Job Description:

Job Description:


Position is the first contact for greeting and welcoming customers as they enter the store. Responsibilities include:


? Maintaining professional appearance and demeanor to set the stage for exceptional service


? Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy and professionalism


? Checking customers into automated check-in device (if applicable) or keeping a manual list of customers waiting


? Assess customers needs in order to correctly assign to correct work group (sales, customer service or technical support)


? Directing customers to appropriate section of the store while they wait (based on their original request) or familiarize customers with store layout and available resources


? Provide customer promotional flyers


? Managing wait times and customer expectations to help monitor store flow


? Directing customer to appropriate representatives


? Thanking customers for their business as they leave



Hours:


Hours will vary depending on the weekly schedule. Stores are open 7-days a week, scheduling flexibility is a must and will include nights and weekends.



Position Requirements:



Essential


? Excellent written and verbal communication skills


? High school diploma or equivalent


? Must be over 18


? PC Skills (knowledge of Windows environment)


? Ability to work in a fast-paced retail store environment


? Must be able to stand on feet all day


? Strong interpersonal skills, friendly outgoing personality



Desirable


? 1-2 years in retail sales


? AA in business administration or marketing a plus or equivalent work experience



DRESS CODE POLICY



Professional Dress Guidelines - Women


Women may wear:


? Dresses within 3 inches of the top of the knee when standing


? Skirts & suits within 3 inches of the top of the knee when standing


? Dress slacks (corduroy or khaki pants may be worn if they are pressed & in good condition)


? Collared shirts, blouses, turtlenecks, sweaters that are tucked in or do not reveal any midriff even when stretching or bending.


? Jackets, blazers, or vests may be worn over the above


? Socks or hosiery must be worn at all times


? Shoes: professional close-toed heels or flats in good condition


? Belts must be worn with belt loop style pants.





Women may NOT wear:


? Open-toed shoes, open toed sandals, open heel shoes


? Extremes in shoes should be avoided (i.e. work boots, brightly colored shoes, platforms shoes, flip flops, mules, etc.)


? Provocative clothing, sun dresses, spaghetti-strap or sleeveless tops


? High-slit skirts or dresses


? Denim of any kind


? Athletic or exercise pants, including sweatpants, leggings, spandex, leotards


? Athletic or exercise shirts, including t-shirts, sweatshirts and polo type shirts


? Shorts, Cargo or Capri pants


? Sheer, see-through or low cut clothing or any style, which reveals midriff or cleavage.


? Pants with pockets sewn on the outside of the pant or that have rivets are not allowed


? Pants worn on the hips.



Other apparel:


? Scarves may be worn around the neck that color-coordinate with the shirt and pants.


? Socks are required


? Name badges are to be worn while the employee is in the store.


? Hats or any other type of headgear may not be worn (unless it is required for religious purposes).


? Belts must be worn and coordinate with the color



Professional Dress Guidelines - Men


Men may wear:


? Suits


? Dress slacks (corduroy or khaki pants may be worn if they are pressed & in good condition)


? A belt must be worn with pants that have belt loops


? Collared shirts with ties. Shirts must be tucked in.


? Turtlenecks with sport jackets or blazers


? Sweaters, vests, sport jackets or blazers over a collared shirt with a tie


? Socks must be worn at all times (no white socks allowed)


? Shoes: professional black, brown or cordovan leather dress shoes or loafers in good condition



Men may NOT wear:


? Shoes: worn shoes, tennis shoes, sandals, or sneakers


? Extremes in shoes should be avoided (i.e. work boots, brightly colored shoes, flip flops, mules, etc.)


? Denim of any kind


? Athletic or exercise clothing, including sweatpants sweatshirts, t-shirts, and polo type shirts


? Shorts


? Cargo or any jean style pants


? Pants with pockets sewn on the outside of the pant or that have rivets are not permitted.


? Pants should not been worn hanging on the hips.



Other apparel:


? Ties must be worn that color-coordinate with the shirt and pants.


? Socks are required


? Name badges are to be worn while the employee is in the store.


? Hats or any other type of headgear may not be worn (unless it is required for religious purposes).


? Belts must be one color (black, brown)




Personal Appearance/Hygiene:



As professionals, our store employees are expected to dress and appear in a manner consistent with the expectations of our customers. This includes practicing good hygiene.



? Facial hair must be clean-shaven and beard/mustache must be neatly trimmed.


? Gum chewing, food or drink is not permitted in customer facing areas.


? Jewelry should be limited to the following:


1-2 earrings per ear


No nose, eyebrow, lip or tongue rings or other visible piercing


No large, oversized gold/silver chains with/ without charms hanging outside shirts



Conservative in nature and subject to management discretion

Keywords: , Trenton , Greeter-Customer Service Representative, Administration, Clerical , North Brunswick, New Jersey

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