Posted on: September 24, 2022
This candidate will be responsible for the following:
- Issues corporate iPhones to our employees as requested.
- Sending invitations to employees without a corporate issued
device to go into our mobility portal and request an iPhone.
- Approve the requests that come into the portal and track who
has executed the request.
- Check the MobileIron Core portal to ensure the employee as
enrolled their phone.
- Validate employees have activated their new corporate line of
service with the carrier.
- Escalate any issues to the internal Mobility team for
assistance with questions an employee has which cannot be fielded
by this role.
- Lead technical Support and setup during special events such as
- Resolve escalated Service delivery issues, including
communicating Service delivery issues to the appropriate internal
stakeholders, and Support communications to the field force from
the business liaisons regarding Service delivery issues.Job
- Experience with various desktop systems, operating systems, and
diverse technical environments.
- Excellent customer service orientation and verbal communication
- Ability to install Software for and troubleshoot a wide range
- Experience in a financial services environment preferred.
- Analytical thinking and problem-solving ability.
- Good written and verbal communication skills required
- Organization skills required
- Ability to multi-task
- Some technology experience would be a plus
- Some background in the wireless mobility area a plus
Keywords: Stefanini, Trenton , Office Administrator, Administration, Clerical , Princeton, New Jersey
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