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Front Office Supervisor - Princeton Westin

Company: Remington
Location: Princeton
Posted on: June 9, 2024

Job Description:

Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.Location Description

    201 Village Blvd, Princeton, New Jersey 08540

    From location to accommodation, all of the elements come together perfectly at The Westin Princeton at Forrestal Village. Enviably located near the campus of Princeton University in quaint Forrestal Village, our hotel offers guests an inspired vantage point to explore the area. Discover the charming shops and restaurants of Palmer Square or make your way to nearby points of interest like Rider University and Trenton, New Jersey.

    Requirements

    What we are looking for
    • Ability to calmly work with high demand and/or upset guests
    • High work ethic and self-initiative
    • May be required to work varying schedules to include nights, weekends, and holidays
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Keywords: Remington, Trenton , Front Office Supervisor - Princeton Westin, Administration, Clerical , Princeton, New Jersey

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