VIP Desk Assistant Manager

Company: Avalon Transportation
Location: North Arlington
Posted on: April 1, 2026

Job Description:

Assistant Manager Pay Range: $23 - $25 per hour Must be flexible with availability, may include weekends and evenings Responsibilities: Assist in managing the staff - supporting, guiding, and training Support as needed to answer incoming calls, email requests and online booking requests Reconfirm future reservations with clients Build rapport with clients by becoming knowledgable about their account, special needs and preferences Responsible for continuously monitoring all incoming reservation channels and answering all inquiries about the company, service, rates and travel time Handles reservations for affiliate work and farms orders to affiliate network Monitors the status of national rides to ensure clients are receiving excellent customer service form our affiliate network. Identifies and resolves any problems with incoming orders. Escalates as needed. Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads. Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls. Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details, and securing and sending new trips. Responsible for checking all work at the end of shift. Benefits: Offer Medical, Dental & Vision Coverage 401k Plan Referral Bonus Program

Keywords: Avalon Transportation, Trenton , VIP Desk Assistant Manager, Administration, Clerical , North Arlington, New Jersey