Elevate Marketing Assistant (Remote)
Posted on: May 14, 2022
Remote friendly position!
What We Do
We're a marketing software company that serves small business
owners, primarily financial advisors, and insurance agents. About
40,000 small businesses use our tools to build websites and send
out our content. Generally, these businesses don't have marketing
departments but are growth-minded enough to know they need to
We help them do just that. We work together to create beautiful
website designs, automated marketing tools, and award-winning
educational content for them. The end goal is to help them build
better relationships with their clients with less hands-on
About Our Culture
FMG Suite was founded in 2011 and now has 300+ (and growing!)
employees spread out across the globe. We embrace a fast-paced,
results-oriented culture, and focus on a healthy work/life balance.
We value collaboration and open, thoughtful communication. We
believe work should be both engaging and challenging, mixed with a
good sense of humor.
Our goal is to invest in motivated, successful individuals and
watch them succeed both inside and outside of work. We're building
a winning team of A+ players and we hope you'll be next to join
Our Commitment to Diversity, Equity, and Inclusion (DEI)
At FMG Suite, we believe in the wholehearted acceptance of each
other regardless of our differences. We strive to foster an
environment that allows everyone to contribute to our mission in
their unique ways. With the belief that diversity propels
innovation, we are continually finding ways to cultivate a
commitment to diversity and inclusion in our employees, services,
and products, as well as in the communities in which we live and
Our Employee Benefits
FMG Suite strives to be a top-tier employer. We continually
evaluate our benefits and total compensation packages to ensure we
offer our employees the most competitive package we can provide.
Optional Alternate 9-80 Work Schedule - with every other Friday
Generous paid Holiday schedule with a paid Winter Holiday Shutdown
Comprehensive paid time off policies including vacation, sick,
parental, and bereavement leave.
Robust Insurance Plan including: Medical with $0 co-pay Telehealth
Health Savings Account (HSA) with generous employer
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
Employee Events Committee that plans fun in-person and virtual
On Demand Pay - allows access to a portion of your earned wages
prior to the payday
Work computer equipment is provided to help you succeed :)
The FMG Suite Elevate Marketing Assistant (EMA) is a creative and
resourceful individual who is a supportive role to an Elevate
Marketing Strategist (EMS). As an EMA, you will help the EMS
maintain member accounts by carrying out tasks and strategy
execution delegated to you by the EMS. This work will include:
following up with members on a routine basis via phone and email as
delegated by the EMS, updating client records within our management
systems, keeping meticulous notes from calls and other member
interactions, carrying out print/design projects, carrying out
website edit requests, executing on marketing strategies led by the
EMS, and other items as directed by the EMS. To be successful you
will need an intimate knowledge of the FMG Suite products and
services. You will assist the EMS in guiding members in developing
and executing their marketing strategies utilizing these products
Duties and Responsibilities:
Industry and Product Knowledge
Provide knowledge of Elevate, FMG Suite, and Platinum
Provide basic understanding of compliance relationships through FMG
Provide knowledge of basic web/print design resources
Provide basic knowledge of all departments' processes and
Assist the EMS in account management while providing the highest
level of ongoing support.
Respond to EMS requests and assist in member inquiries and requests
for assistance by video conference, telephone, and/or email.
Assist in keeping records of customer interactions, details of
inquiries, comments and complaints.
Assist in responding to members' concerns promptly and provide
Proactively manage personal workload and readily communicate the
need for additional support to management.
Assist the EMS in providing comprehensive and expert advice in
marketing or other specialized fields FMG Suite serves.
Assist the EMS in managing the onboarding of new members, obtain
their buy-in, and set clear goals and strategies with deadlines to
create fully engaged members of the program.
Assist the EMS in providing specific advice to members to help them
identify and resolve challenges, create strategies, and
continuously move their marketing forward.
Have an understanding of and assist the EMS in guiding the member
in the use of all FMG Suite technology as well as ancillary
technology that enhances the platform (i.e. SEO, PPC, Social Media,
Google Analytics, etc.)
Understand client goals and provide suggestions that will help
achieve those goals based on account history and current needs.
Project Management Manage all delegated communications, tasks, and
projects between the EMS and the member such as: Communications
between members and FMG Suite's print/design department for
revisions, proofs, print ready files, and send to print tasks,
Member branding project timelines as delegated.
Member copywriting project timelines as delegated.
Print proofs. Confirm once the order goes to our print partner that
the proof is correct, the order was placed correctly, and that it
meets time deadlines for special projects and follows all proofing
guidelines and be accountable for any lapses to avoid print
Review of print samples to ensure quality.
Position Type/Expected Hours of Work
This is a full-time, non-exempt position. Working hours established
by the Manager.
Required Education And Experience
At least 2 years of experience in a sales and/or marketing field
and/or Customer Service.
Preferred Education And Experience
BA/BS in Marketing, Business or other related field or equivalent
work experience in a related field.
Experience with SEO, PPC, Social Media, Google Analytics, and
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this
Duties, responsibilities and activities may change at any time with
or without notice.
FMG Suite is proud to be an equal opportunity employer committed to
providing employment opportunities regardless of sex, race, creed,
color, gender, religion, marital status, domestic partner status,
age, national origin or ancestry, physical or mental disability,
medical condition, sexual orientation, pregnancy, military or
veteran status, and genetic information. If you require
accommodation to complete the application or interview process,
You can find out more about what it's like to work at FMG Suite, by
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Keywords: FMG, Trenton , Elevate Marketing Assistant (Remote), Advertising , Dayton, New Jersey
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