Client Relations Associate
Company: Pristine Management Group, Inc.
Location: Bloomfield
Posted on: June 25, 2025
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Job Description:
Who We Are Pristine Management is the ultimate destination for
marketing excellence in New Jersey. We take pride in our commitment
to refinement. As the marketing landscape evolves, so do we. We
constantly assess our direction and the resources we provide to our
clients, ensuring that they receive the education and support they
need to achieve their marketing goals. Who You Are We are in need
of a dynamic people-person to become a Client Relations Associate
for our NJ team! In this role, you will be the primary contact for
Verizon and AT&T customers, providing expert solutions and
driving sales of innovative products and services. Are you a
natural communicator capable of building strong connections and
have a burning desire to succeed? Pristine Management would love to
know more about you! What’s The Role Our Client Relations Associate
will be expected to: Being the first point of contact for customers
when they reach out in person and guiding them through their needs.
Actively listening to customer concerns, empathizing with their
situation, and working quickly and politely to find a satisfactory
solution. Meticulously recording details of every customer
conversation, including the nature of the inquiry, the steps taken
to resolve it, and the final outcome. Clearly communicating the
customer's issue to the technical team, relaying technical
explanations back to the customer in an understandable way, and
ensuring a seamless resolution process. Make follow-ups to confirm
the customer is satisfied with the solution to proactively
demonstrate a commitment to excellent service and can help identify
any lingering concerns. Engaging in ongoing training programs to
stay updated on new Verizon products, services, and features, as
well as to refine communication, conflict resolution, and other
customer service techniques. Understanding customer problems
thoroughly and offering accurate, helpful, and effective solutions
related to Verizon products and services. Identifying opportunities
to introduce and sell relevant Verizon products and services to
customers, ensuring they understand the benefits and value.
Fostering trust and loyalty with customers through positive
interactions, attentive service, and follow-up, aiming for
long-term satisfaction. Adapting communication styles to suit
different customer personalities, backgrounds, and technical
understanding, ensuring clear and respectful interactions.
Representing Verizon's values, professionalism, and commitment to
customer satisfaction in all interactions, upholding a positive
brand image. Staying up-to-date with the latest Verizon offerings,
features, and troubleshooting techniques to provide the most
current and comprehensive support. Working with the Client
Relations Associate team and upper management, sharing insights,
and aligning with management's goals to achieve collective
success.
Keywords: Pristine Management Group, Inc., Trenton , Client Relations Associate, Customer Service & Call Center , Bloomfield, New Jersey
