Guest Service Representative

Company: Six Flags Great Adventure
Location: Jackson
Posted on: March 1, 2026

Job Description:

Overview: Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest. Responsibilities: - Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution. - Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person. - Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest. - Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand. - Answer guest questions and give proper guidance when necessary. - Offer appropriate compensation based on the guest's concern. - Promote the park with the utmost enthusiasm and pride while interacting with Guests. - Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas. - Ensure that imagine, cleanliness, and courtesy standard requirements are met. - Develop a positive relationship with all in-park departments. Qualifications: - Must be at least 16 years old. - Must have an outgoing personality with a willingness to approach and actively engage guests. - Must possess knowledge of computers and adapt to changes within computer software applications. - Must possess an organized approach to work with the ability to multi-task. - Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required. - Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays. - Must be able to work efficiently in a fast-paced and ever-changing environment. - Must be able to quickly adapt to and enforce changing policies and procedures. - Must be willing to assist in other aspects of the department when requested. - Must be comfortable assisting and issuing attraction access passes to guests with disabilities.

Keywords: Six Flags Great Adventure, Trenton , Guest Service Representative, Customer Service & Call Center , Jackson, New Jersey