Principal CX/UX Research Consultant - Remote
Company: Wolters Kluwer
Location: Trenton
Posted on: April 28, 2024
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Job Description:
Principal CX/UX Research Consultant - Remote R0041305
The Company
Wolters Kluwer is a global leader in professional information
services. Professionals in the areas of Legal, Tax, Heath, Finance
and Compliance sectors rely on Wolters Kluwer's market leading
information-enabled tools and expert software solutions to manage
their business efficiently, deliver results to their clients, and
succeed in an ever more dynamic world. Wolters Kluwer combines deep
domain knowledge with specialized technology. Our portfolio offers
software tools coupled with content and services that customers
need to make decisions with confidence. Every day, our customers
make critical decisions to help save lives, improve the way we do
business, build better judicial and regulatory systems. We help our
clients get it right.
The Business Unit
The Digital eXperience Group (DXG) co-creates products and
solutions and consults to Wolters Kluwer businesses units around
the globe. Our business unit partners serve professionals in
demanding knowledge-based industries where you have to be right.
DXG's wide and growing array of solutions and services support
business units in building and expanding their online product
portfolios. DXG provides global leverage of industry and customer
insight, driving technology capabilities for local product
innovation.
The Position
The Principal UX/CX Research Consultant, reporting to the Director
of UX/CX Research, will be responsible for all aspects of UX
Research for the Nursing and Medical Segments of the Health
Learning and Practice business unit.
Responsibilities include but not limited to:
Lead User Research:
Collaborating with Leaders in Product Management, UX Design, and
Engineering, define the long-term vision
and strategy for user experience research for the segment, aligning
it with business objectives and goals.
Monitor quantitative data to understand user engagement with a
variety of content types
Act as a change leader to help teams increase level of UX maturity
and engage in product innovation
Provide close partnership for senior business stakeholders and
development heads to deliver world-class experiences through data
driven decision making
Partner with Product Managers to understand business goals and
objectives both at the portfolio and product level.
Lead the planning and execution of user research initiatives,
employing a variety of generative and evaluative research
methods.
Partner with embedded UX design leads/teams to evaluate prototypes
and solutions with customers
Ensure Product teams gain a deep understanding of user needs,
behaviors, and motivations.
Ensure that the product teams are using research findings, data and
insights to inform design decisions and validate design
solutions.
Drive the culture of feedback and metrics to drive continuous
improvement in the user experience.
Stakeholder management:
Collaborating with cross-functional teams, including product
managers, developers, and stakeholders, to ensure alignment and a
shared understanding of user experience goals.
Partner with Divisional Directors to drive Research and product
strategy from a user driven perspective
Regular, transparent communication of status and metrics to
management and stakeholders
Advocate for, and actively implement, standard processes to ensure
quality and consistency of work, and a joined-up approach for all
teams in the business group/division.
Involve all members of cross-functional teams in research and
analysis
Assessing Inclusive Design
Implement and advocacy for WCAG accessibility standards. Ensure the
Usability testing and evaluation:
Ensure all designs comply with ADA/WCAG standards for
accessibility
Contribute to the wider UX community of practice
Industry awareness:
Staying up to date with the latest trends, technologies, and best
practices in user experience research. Provide thought leadership
and guidance on emerging UX trends and innovations.
Keep up to date with the latest UX practices, innovations and
tools
Share experiences and Learning with others on the team
Desired Experience
At least 13 years of relevant research experience
Significant experience working with senior clients, stakeholders,
and developers
Experience in affecting large culture change that drives business
performance
Exceptional communication and presentation skills
Experience working in a Lean/Agile development environment
Excellent time and project management skills
Some experience in the education &/or point of care solution
provider market
Some experience working with organizational change management.
Mentorship and Leadership:
Provide strategic guidance and mentorship to junior and mid-level
user researchers, fostering their growth and development within the
organization.
Provide guidance to product teams on standard methods and processes
and partner with teams model the application of methods.
Lead initiatives to promote a culture of knowledge sharing and
continuous learning within the user research team. Organize
workshops, brown bag sessions, and peer-to-peer mentoring
opportunities to facilitate cross-functional collaboration and
skill enhancement.
Educational experience
Bachelor's degree/University degree, Master's degree a plus
Additional Information: Wolters Kluwer offers great benefits and
programs to help meet your needs and balance your work and personal
life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA,
Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time,
and Paid Parental Leave . Full details of our benefits are
available - https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional
information, software solutions, and services for the healthcare,
tax and accounting, financial and corporate compliance, legal and
regulatory, and corporate performance and ESG sectors. We help our
customers make important decisions every day by providing expert
solutions that combine deep domain knowledge with specialized
technology and services. Wolters Kluwer reported 2022 annual
revenues of ---5.5 billion. The group serves customers in over 180
countries, maintains operations in over 40 countries, and employs
approximately 20,000 people worldwide. We are headquartered in
Alphen aan den Rijn, the Netherlands.
Ranked by Forbes Magazine as among America's Best Large Employers
for 2022 - #84 .
Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy
Companies List 2023
CEO Nancy McKinstry ranked 16th by Harvard Business Review of the
best performing CEOs in the World.
WK #1 for gender equality in the workplace in the Netherlands & #47
worldwide for 2023 . Diversity Matters Wolters Kluwer strives for
an inclusive company culture in which we attract, develop, and
retain diverse talent to achieve our strategy. As a global company,
having a diverse workforce is of the utmost importance. We've been
recognized by employees as a European Diversity Leader in the
Financial Times, as one of Forbes America's Best Employers for
Diversity in 2022, 2021 and 2020 and as one of Forbes America's
Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we
placed third in the Female Board Index, and were recognized by the
European Women on Boards Gender Diversity Index. Wolters Kluwer and
all of our subsidiaries, divisions and customer/departments is an
Equal Opportunity / Affirmative Action employer. The above
statements are intended to describe the general nature and level of
work being performed by most people assigned to this job. They're
not intended to be an exhaustive list of all responsibilities and
requirements. The job description provided is subject to revision
and modification at any time.
Attachments
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and
all of its subsidiaries, divisions and customer/business units is
an Equal Opportunity / Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or protected veteran status.
Keywords: Wolters Kluwer, Trenton , Principal CX/UX Research Consultant - Remote, Education / Teaching , Trenton, New Jersey
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