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Business Applications Engineer

Company: Yoh, A Day & Zimmermann Company
Location: Hopewell
Posted on: February 25, 2021

Job Description:

Business Applications Engineer -Healthcare IT

Location: Princeton, NJ


Type: Full Time/Direct hire




ROLE


The Business Applications Engineer will be part of the Business Application Management (BAM) team within the Global IT department. In this role, you will support and maintain critical business applications in Production environment and compliance with applicable procedures and regulatory requirements. Collaborates with both internal and external stakeholders to ensure continued steady state operations of such business applications.
Collaborating with stakeholders, implement new applications and technology platforms. Ensure that they work seamlessly and create new functionality to suit business needs from the labs to the offices.
This position reports into the Global Head of IT Business Application Management (BAM).





RESPONSIBILITIES


Serve as a technical lead for multiple IT applications (e.g. LIMS, ELN, SDMS, etc.). Must possess a strong ability to balance structure & discipline with agility in the support of solutions
Supports Research/ Innovation/ Development (R&I/R&D) Lab, Clinical, Med Affairs, Commercial, CMC applications
System implementation, change, validation, upgrades - LIMS (LabVantage), ELN (electronic lab notebook) etc.
Triage, process, communicate, escalate, and resolve assigned application-related tickets using Service Now

Responsible for managing day-to-day user cases, including (but not limited to) new user requests, resolution of systems issues, and troubleshooting of various business applications
Contribute to all phases of solution delivery and support: identification, evaluation, implementation, testing, and support to meet and exceed business requirements
Interact and partner with business users, infrastructure teams, and security/QA in the operation and maintenance of business applications across several business units
Implement new applications and technology platforms, ensuring seamless functionality
Create new functionality to suit business needs from the labs to the offices
Keep the Application System Landscape (ASL) up to date
Advise, inform, and support the application system owners and super-users within and act as a first line of support for the business users for business application related issues or requests
Work within the GxP regulatory framework and update the relevant documentation following applicable departmental procedures
Manage system maintenance logs, coordinate with the Change Manager/CAB and inform users about outages and planned maintenance windows
Provide periodic reports on tasks, monthly financial reports and vendor issues/SLAs to the Business Application Management (BAM) Lead
Lead prioritization, categorization and remediation of any production deviations and CAPAs
Conduct root cause analysis, in collaboration with other cross-functional stakeholders to identify potential solutions to issues and to prevent future problems.
Contribute to knowledge base articles, templates, reusable artifacts


REQUIREMENTS


BS/ MS Scientific/ Technical degree level qualification (e.g. Engineering, Computer Science, etc.).
5 years' + experience coordinating application-based activities within a Life Science focused organization.
Demonstrated history of successfully working with business users.
Ability to interpret a business problem into a technical solution and articulate it back to the business stakeholders.
Strong experience in liaising and managing third party vendor managed services where required to support the application portfolio and integration layer.
Ability to triage, process, communicate, escalate, and resolve assigned application-related tickets using Service Now or similar solution(s)
Experience with KPI performance monitoring and SLA management across internal service desk and vendors
Experience of the Application Lifecycle Experience from initiation through to decommission for a broad range of business applications.
Proven experience of Agile management and DevOps.
Demonstrated knowledge of the ITIL framework and working in a ticket/SLA based environment (e.g. ServiceNow, JIRA, and Service Manager Etc.)
Experience working with GxP regulations, procedures. Particularly around change management, period reviews, internal audits.
Experience in and ability to thrive in ambiguous situations and delivery value in a dynamic environment.
Extensive experience in both structured and agile SDLC methodologies
Conceptual and analytical thinker; able to understand, analyze, and synthesize complex business and technology issues and strategies
You have excellent interpersonal communication skills, strong personal integrity, and teamwork abilities.
You are a self-starter and have a passion for creating a flawless customer experience.
A desire and drive for continuous learning.
Excellent verbal and written English language skills at a professional business level.


Opportunity is Calling, Apply Now!

Recruiter: Rachita Saxena

Rachita.Saxena@yoh.com

#ZipESD

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic.Category: Technology, Keywords: Business Application Engineer

Keywords: Yoh, A Day & Zimmermann Company, Trenton , Business Applications Engineer, Engineering , Hopewell, New Jersey

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