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SYS ENG-SYS/ARCHITECTURE - II

Company: The Judge Group
Location: Piscataway
Posted on: April 10, 2021

Job Description:

Location: Society Hill, NJDescription: Our client is currently seeking a SYS ENG-SYS/ARCHITECTURE - II his position will manage the software development life cycle for various SOI enhanced engagements within Verizon Consumer, with a focus on Intelligence-as-a-Service platform and the Catalyst application. You will function as part of the SOI Intelligence Curation & Platform Evolution team, which is responsible for using the SOI platform to drive intelligent engagements across all customer, agent, and engagement platforms. Within that team, the SOI Catalyst team sources new intelligence into the SOI platform from systems of record teams then partners with GTS to design, test, deploy, and publish democratized data sets and functionalities. These data sets and functionalities are used to drive contextual and personalized experiences for customers in all channels. You will work with limited guidance; leverage insights from analytics and market research, and develop comprehensive solutions to complex business problems. In this capacity, this person will lead multiple cross-functional business teams to identify requirements / opportunities, develop associated designs, gain buy-in from stakeholders / executive groups, and ensure decisions occur in governance councils. Much of the work done within this program requires working with IT on the development of these new capabilities. Driving a daily operating cadence focused on reviewing / understanding results, identifying root cause, and taking actions will also be critical within this role. You will collaborate across functions and channels (marketing, IT, digital, big data teams, Oath, network ops, and Contact Center channels) to identify requirements, design, implement, and track the results of the solutions.JOB TITLE: Systems Engineer JOB DUTIES: * Creates and maintains strategic roadmap to ensure successful implementation of technology/tools while delivering solutions that resonate with our internal and external business partners. * Interfaces with system of record and data modeling teams to create new intelligence assets for use case creation. * Delivers on strategic technological visions by defining requirements, completing detailed analysis, validation, and testing. * Demonstrated omni-channel thinking and engagement creation experience. * Facilitates requirements gathering sessions with clients and IT technical teams to develop detailed business requirements. * Drives the discussion and the design of the requirements while obtaining consensus among various participants on the final output. Requirements must be coordinated and carefully implemented so as not to negatively impact the overall customer experience. * Investigating technologies and strategies with a focus on utilizing the platform and strategies to drive enhancements and advancements in customer engagements. Interfacing with technology vendors to develop new tools or capabilities. * Working daily with our IT, system of record, and model development partners to define user stories, tasks, assign those tasks, prioritize the user stories and tasks into sprints, and track execution on those user stories and tasks. MUST HAVE SKILLS:Bachelor's degree or four or more years of working experience. Six or more years of relevant work experience. Three or more years of experience in data-driven, root cause analysis for large scale projects and/or cross-functional teams. Three or more years of experience in the software development lifecycle, specifically partnering directly with development teams in an agile format to produce application capabilities required by the business. Willingness to travel. DESIRED SKILLS: Business Case Analysis ? Perform comprehensive financial analysis illustrating the costs, benefits and ROI of all technology / IT development work. History of work with complex systems and technology solutions. Serve as quality control SME to ensure software delivered by IT teams meet quality standards. Ability to create and clearly articulate at an enterprise-level the multi-year/generational roadmap of revenue generating technologies driven by the SOI platform. Experience with requirements gathering and development of detailed business requirements documents (BRD). Project management support, with emphasis on requirements, testing, deployment, and support of systems. Ability to manage multiple simultaneous projects as well as day to day administrative work within a team environment. In-depth understanding of statistical modeling efforts and ability to translate insights into action aligning segmentation / propensity models and driving channel display/integration and messaging based on insights from analytics. Proven track record of success leveraging micro-services to build decision strategies within Pega. Proven track record of being able to take unstructured teams and efforts and organize them into established processes and best practices that yield significant improvements and results. EDUCATION/CERTIFICATIONS: BS or eq work experience REQUIRED SHIFT: standard 9-5Contact: vikash.choudhary@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Trenton , SYS ENG-SYS/ARCHITECTURE - II, Engineering , Piscataway, New Jersey

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