SYS ENG-SYS/ARCHITECTURE - II
Company: The Judge Group
Location: Piscataway
Posted on: April 10, 2021
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Job Description:
Location: Society Hill, NJDescription: Our client is currently
seeking a SYS ENG-SYS/ARCHITECTURE - II his position will manage
the software development life cycle for various SOI enhanced
engagements within Verizon Consumer, with a focus on
Intelligence-as-a-Service platform and the Catalyst application.
You will function as part of the SOI Intelligence Curation &
Platform Evolution team, which is responsible for using the SOI
platform to drive intelligent engagements across all customer,
agent, and engagement platforms. Within that team, the SOI Catalyst
team sources new intelligence into the SOI platform from systems of
record teams then partners with GTS to design, test, deploy, and
publish democratized data sets and functionalities. These data sets
and functionalities are used to drive contextual and personalized
experiences for customers in all channels. You will work with
limited guidance; leverage insights from analytics and market
research, and develop comprehensive solutions to complex business
problems. In this capacity, this person will lead multiple
cross-functional business teams to identify requirements /
opportunities, develop associated designs, gain buy-in from
stakeholders / executive groups, and ensure decisions occur in
governance councils. Much of the work done within this program
requires working with IT on the development of these new
capabilities. Driving a daily operating cadence focused on
reviewing / understanding results, identifying root cause, and
taking actions will also be critical within this role. You will
collaborate across functions and channels (marketing, IT, digital,
big data teams, Oath, network ops, and Contact Center channels) to
identify requirements, design, implement, and track the results of
the solutions.JOB TITLE: Systems Engineer JOB DUTIES: * Creates and
maintains strategic roadmap to ensure successful implementation of
technology/tools while delivering solutions that resonate with our
internal and external business partners. * Interfaces with system
of record and data modeling teams to create new intelligence assets
for use case creation. * Delivers on strategic technological
visions by defining requirements, completing detailed analysis,
validation, and testing. * Demonstrated omni-channel thinking and
engagement creation experience. * Facilitates requirements
gathering sessions with clients and IT technical teams to develop
detailed business requirements. * Drives the discussion and the
design of the requirements while obtaining consensus among various
participants on the final output. Requirements must be coordinated
and carefully implemented so as not to negatively impact the
overall customer experience. * Investigating technologies and
strategies with a focus on utilizing the platform and strategies to
drive enhancements and advancements in customer engagements.
Interfacing with technology vendors to develop new tools or
capabilities. * Working daily with our IT, system of record, and
model development partners to define user stories, tasks, assign
those tasks, prioritize the user stories and tasks into sprints,
and track execution on those user stories and tasks. MUST HAVE
SKILLS:Bachelor's degree or four or more years of working
experience. Six or more years of relevant work experience. Three or
more years of experience in data-driven, root cause analysis for
large scale projects and/or cross-functional teams. Three or more
years of experience in the software development lifecycle,
specifically partnering directly with development teams in an agile
format to produce application capabilities required by the
business. Willingness to travel. DESIRED SKILLS: Business Case
Analysis ? Perform comprehensive financial analysis illustrating
the costs, benefits and ROI of all technology / IT development
work. History of work with complex systems and technology
solutions. Serve as quality control SME to ensure software
delivered by IT teams meet quality standards. Ability to create and
clearly articulate at an enterprise-level the
multi-year/generational roadmap of revenue generating technologies
driven by the SOI platform. Experience with requirements gathering
and development of detailed business requirements documents (BRD).
Project management support, with emphasis on requirements, testing,
deployment, and support of systems. Ability to manage multiple
simultaneous projects as well as day to day administrative work
within a team environment. In-depth understanding of statistical
modeling efforts and ability to translate insights into action
aligning segmentation / propensity models and driving channel
display/integration and messaging based on insights from analytics.
Proven track record of success leveraging micro-services to build
decision strategies within Pega. Proven track record of being able
to take unstructured teams and efforts and organize them into
established processes and best practices that yield significant
improvements and results. EDUCATION/CERTIFICATIONS: BS or eq work
experience REQUIRED SHIFT: standard 9-5Contact:
vikash.choudhary@judge.comThis job and many more are available
through The Judge Group. Find us on the web at www.judge.com
Keywords: The Judge Group, Trenton , SYS ENG-SYS/ARCHITECTURE - II, Engineering , Piscataway, New Jersey
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