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Application Engineer

Company: Frauscher Sensor Technology USA Inc.
Location: Princeton
Posted on: June 24, 2022

Job Description:

APPLICATION ENGINEERFrauscher Sensor Technology USA, Inc. (Frauscher US); located in Princeton, New Jersey, is a global pioneer in train detection. Our goal is to help railroaders generate more information to assure the safety and efficiency of railroading. Established in 2015, Frauscher US is the subsidiary of an Austrian based parent is looking to add an Application Engineer to the team.SCOPE: Perform duties to provide technical support to North American customers, coordinate with corporate Engineering staff and support sales cycle efforts. This individual will be guided by precedent and working within the limits of established policies, along with self-initiated consultation.ESSENTIAL FUNCTIONS:

  • Evaluate customer's application requirements and develop solutions.
  • Communicate with customers throughout projects from the bid phase to after-sales support.
  • Review data from customers including digital photographs, technical drawings, 3D models, inspection plans and parts and provide service estimates.
  • Plan and implement configuration / parametrization of products for projects using software tools.
  • Create training manuals, quick reference guides and review documentation for technical accuracy, as needed, in support of Customer Service.
  • Conduct customer trainings and sign-off training checklists upon requirement completions.
  • Provide on-site technical support and supervision to customers, including working in the railroad right-of-way.
  • Respond to high profile or complex customer inquiries received from customer or department staff.
    • Make inquiries to determine the nature and extent of reported issues and to isolate areas of concern.
    • Identify causes of problems and provide solutions to customers.
    • Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements.
      • Provide feedback for product improvement on a regular basis as determined by experience with the products and customer needs and desires.
      • Communicate directly with customers regarding any inquiries or problems arising during and after installation. Resolve any issues adhering to established procedures and utilizing expertise, available tools and other technical personnel as needed.REQUIREMENTS:
        • B.S. Engineering (Mechanical, Electrical or Systems)
        • Preferred, not required, relevant experience (e.g.,from the controls industry)
        • MS Office competency
        • Customer service or technical support experience a plus
        • Excellent interpersonal skills that support customer interface, sales support and problem resolution
        • Ability to travel domestically and internationally for customer meetings, on-site support and training
        • Ability to work with mechanical tools
        • Position requires the ability to lift/carry objects weighing 35-50 pounds
        • Candidate must be able to travel internationally.TOOLS AND EQUIPMENT USED:Common office equipment, computer, standard and custom software, computerized customer tracking software, mechanical tools (occasionally).MFVD

Keywords: Frauscher Sensor Technology USA Inc., Trenton , Application Engineer, Engineering , Princeton, New Jersey

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