Senior Windows VMware Engineer

Company: CYNET SYSTEMS
Location: Princeton
Posted on: January 27, 2023

Job Description:

Job Description:

• 
  
• Manage daily operations of 24/7 IT infrastructure under Open Systems (Windows/VMWare/Vblock/Linux/ Solaris/AIX).
  
• Monitor and manage incidents and request tickets for content, proper routing, first call resolution, problem detection, and timely closure.
  
• Manage the delivery of services and resources to meet or exceed service level agreements and key performance indicators.
  
• Own Service Level Agreements agreed between Client and customer and ensure they are met all the time.
  
• Leading the Disaster Recovery measures and all other ITSM process areas for Open Systems to comply with customs policies.
  
• Ensure all operational processes and procedures are documented and maintained.
  
• Lead incident management, request management, problem management, change management, configuration management, release and deployment management, and disaster recovery processes.
  
• Manage and communicate high-severity issues through resolution, providing accurate and timely status reports to management.
  
• Lead the team in the design and development of new services and solutions.
  
• Update and modify the modernization roadmap to optimize and improve service performance.
  
• Lead the troubleshooting of complex issues to resolution, keeping management and stakeholders apprised of status and root cause, as applicable.
  
• Coordinate with customers and stakeholders as necessary to complete required operation and maintenance activities.
  
  Education:
  
  
  • 
    
  • B.S. degree from an accredited institution in Computer Science, Engineering, and Mathematics.
    
    Required Experience:
    
    
    • 
      
    • 10+ years of experience in troubleshooting, maintenance, enhancement, and operations of enterprise IT systems.
      
    • 5+ years of experience designing, implementing and administering VMWare, Red Hat, and Windows.
      
    • 3+ years of experience in a leadership role.
      
    • Strong oral and written communication skills including briefing senior/CXO leadership.
      
      Desired Skills and Abilities:
      
      
      • 
        
      • Certified ITIL 4 Managing Professional or Strategic Leader.
        
      • Experience with JIRA and ServiceNow.
        
      • 2+ years of experience leading Federal Government contract programs using Agile methodologies, preferably SAFe ITIL certification.
        
      • Experience utilizing metrics and data to drive program strategy.
        
      • 3+ years providing technical leadership migrating from on-premise to the cloud (AWS, Azure, or Google).
        
      • Experience with DevSecOps.
        
      • Strong communication skills.
        
      • Should have the ability to work independently.
        
      • To adhere to quality standards, regulatory requirements, and company policies.
        
      • To provide support for on-call escalations and incident and problem management.
        
      • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
        
      • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
        
      • Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
        
      • To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.
        
        

Keywords: CYNET SYSTEMS, Trenton , Senior Windows VMware Engineer, Engineering , Princeton, New Jersey