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Senior Windows VMware Engineer

Company: CYNET SYSTEMS
Location: Princeton
Posted on: January 27, 2023

Job Description:

Job Description:


  • Manage daily operations of 24/7 IT infrastructure under Open Systems (Windows/VMWare/Vblock/Linux/ Solaris/AIX).
  • Monitor and manage incidents and request tickets for content, proper routing, first call resolution, problem detection, and timely closure.
  • Manage the delivery of services and resources to meet or exceed service level agreements and key performance indicators.
  • Own Service Level Agreements agreed between Client and customer and ensure they are met all the time.
  • Leading the Disaster Recovery measures and all other ITSM process areas for Open Systems to comply with customs policies.
  • Ensure all operational processes and procedures are documented and maintained.
  • Lead incident management, request management, problem management, change management, configuration management, release and deployment management, and disaster recovery processes.
  • Manage and communicate high-severity issues through resolution, providing accurate and timely status reports to management.
  • Lead the team in the design and development of new services and solutions.
  • Update and modify the modernization roadmap to optimize and improve service performance.
  • Lead the troubleshooting of complex issues to resolution, keeping management and stakeholders apprised of status and root cause, as applicable.
  • Coordinate with customers and stakeholders as necessary to complete required operation and maintenance activities.

    Education:


    • B.S. degree from an accredited institution in Computer Science, Engineering, and Mathematics.

      Required Experience:


      • 10+ years of experience in troubleshooting, maintenance, enhancement, and operations of enterprise IT systems.
      • 5+ years of experience designing, implementing and administering VMWare, Red Hat, and Windows.
      • 3+ years of experience in a leadership role.
      • Strong oral and written communication skills including briefing senior/CXO leadership.

        Desired Skills and Abilities:


        • Certified ITIL 4 Managing Professional or Strategic Leader.
        • Experience with JIRA and ServiceNow.
        • 2+ years of experience leading Federal Government contract programs using Agile methodologies, preferably SAFe ITIL certification.
        • Experience utilizing metrics and data to drive program strategy.
        • 3+ years providing technical leadership migrating from on-premise to the cloud (AWS, Azure, or Google).
        • Experience with DevSecOps.
        • Strong communication skills.
        • Should have the ability to work independently.
        • To adhere to quality standards, regulatory requirements, and company policies.
        • To provide support for on-call escalations and incident and problem management.
        • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
        • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
        • Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
        • To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.

Keywords: CYNET SYSTEMS, Trenton , Senior Windows VMware Engineer, Engineering , Princeton, New Jersey

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