Professional Services Contact Center Engineer - (Front End)
Posted on: September 11, 2023
Professional Services Contact Center Engineer-(Front end)
Job Type: Full Time
Location:Remote, anywhere in the U.S.
Say hello to possibilities.
It's not everyday that you consider starting a new career. We're
RingCentral, and we're happy that someone as talented as you is
considering this role. First, a little about us, we're the global
leader in cloud-based communications and collaboration software. We
are fundamentally changing the nature of human interaction-giving
people the freedom to connect powerfully and personally from
anywhere, at any time, on any device.
We're a $2 billion company that's growing at 30+% annually and
we're expanding our Global Service and Support Team to make sure we
stay ahead of the competition.
The Professional Services Contact Center Engineer at RingCentral
will play a key role in planning and development, functions of the
contact center, and our white gloved partner NICE CXone. This role
will drive implementation of NICE CXone Studio and Central
functionality within new Contact Center ACD designs and
To succeed in this role you must have experience in:
Seeking individuals with contact center experience as a team lead,
supervisor or manager interested in expanding their experience into
a technical role
Technical training program will be offered based on the
Providing technical configuration for IVR specific to NICE CXone
Consulting, Design, and development of IVR integrations
Providing process, data and object modeling in a variety of
application and database environments.
Providing database design, development, and enhancement, as well as
management and coordination of changes to existing CRM
Providing assistance to technical architecture, analysis, design,
development, and enhancement
MS office knowledge (excel, project plans, smartsheet, Visio)
Presenting a professional image in conduct, attitude, and
Assisting with the development of client information management
standards and evaluation of technology trends
Contact center operational experience
Contact Center software solution experience
Familiarity in industry leading contact center technologies
NICE CXone experience
Strong trouble shooting and problem-solving skills
Excellent communication (Written and Verbal) interpersonal
Desired personal profile: analytical, inquisitive, service &
team-oriented, friendly demeanor, early adopter
Bonus Qualifications :
BS/BA in technical (e.g., Computer Science/Information Systems)
field or equivalent work experience required.
API software development skills with experience using the
RESTful/SOAP web services
Proficiency in one or more of the following programming languages
Relational Database experience
What we offer:
RingCentral offers all the work/life benefits you could ever want,
(and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life
Health Savings Account (HSA), Flexible Spending Account (FSAs) and
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman
and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions
Rocket Lawyer services that provide legal advice, document creation
and estate planning
Employee bonus referral program
RingCentral's Global Service and Support team leads the post-sale
experience for our customers-making sure their every need is met,
and that they're able to use our products effectively and easily.
As our customers' central point of contact, you'll champion their
needs, share deep product knowledge, provide innovative solutions,
and build relationships that show our customers what powering human
connection really means.
RingCentral's work culture is the backbone of our success. And
don't just take our word for it: we are recognized as a Best Place
to Work by Glassdoor, the Top Work Culture by Comparably and hold
local BPTW awards in every major location. Bottom line: We are
committed to hiring and retaining great people because we know you
power our success. RingCentral offers on-site, remote and hybrid
work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone(MVP) global platform. More flexible
and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral empowers modern
mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location. RingCentral is
headquartered in Belmont, California, and has offices around the
RingCentral is an equal opportunity employer that truly values
diversity. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Benefits may include, but are not limited to, health and wellness,
401k, ESPP, vacation, parental leave, and more! The salary may vary
depending on your location, skills, and experience.
Keywords: RingCentral, Trenton , Professional Services Contact Center Engineer - (Front End), Engineering , Trenton, New Jersey
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