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Patient Services Manager 2

Company: Sodexo USA
Location: Trenton
Posted on: February 14, 2020

Job Description:

Unit Description Sodexo is seeking a Patient Services Manager 2 for two acute care hospitals within one system located in Hopewell and Trenton, NJ. The two hospitals have 460 beds combined. 1 facility is a trauma center; the other is acute care. Position oversees 2 patient feeding operations offering the Sodexo's At Your Request room service program (AYR); with 1 call center taking patient meal orders for both locations. HealthTouch programming capability and computer skills a must. Individual is a driver of patient rounding and patient satisfaction. Both union and non-union environments with multiple nourishment stations. Responsibilities will include: meal rounding, oversight of the meal assembly operations, direct interaction with the patients, their families and the nursing staff, implementing strategies to increase patient satisfaction, training, scheduling and direct supervision of 40 plus hourly associates. The successful candidate will have at least 2 years food management experience, computer literacy as well as excellent communication, leadership and customer service skills. Prior food management experience in a health-care setting would be a plus for this role. We are looking for candidates who will: have oversight of day-to-day operations of all food operations deliver high quality food service achieve company and client financial targets and goals develop and maintain client and customer relationships develop strategic plans create a positive environment ensure Sodexo Standards are met. The ideal candidate: has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed can demonstrate working knowledge of Sodexo Food Management Systems (FMS), Health Touch (HT) and Market Connections (MSC), and is proficient in computer skills and report management experience. Position Summary Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company. Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines. - Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards. - Establishes operating standards, implements quality improvements and communicates them to employees. - Performs audits and prepares reports. Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo USA, Trenton , Patient Services Manager 2, Executive , Trenton, New Jersey

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