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Operational Training Manager

Company: MAXIMUS, Inc.
Location: Trenton
Posted on: March 25, 2020

Job Description:

Essential Duties and Responsibilities Design, develop and implement training curriculum and supporting materials. Develop training schedules based on the evaluation of the need for new staff. Develop and deliver training through input and communication with the client and Project Director. Ensure that Client Service Reps are provided with updated knowledge required for the project, which includes management of changes to scope and direction. Communicate operating policies and procedures and ensure compliance with contractual agreement. Arrange staff training on a regular and ongoing basis regarding telephone protocols and project information obtained through quality assurance monitoring. Manage Quality Assurance and Quality Control operations including planning, implementing, monitoring and reporting functions. Manage internal and external customer expectations related to quality management, and effectively communicate corporate quality standards across the project. Support and improve the Quality Program and provide the leadership and direction to enhance accepted standards of quality practices, continuous improvement and ethical considerations. Aggregate and analyze quality data and identify opportunities for improvement in product and service quality, and the design and implementation of key business and quality processes. Maintain responsibility for developing, implementing and writing procedures, work instructions and flow-charts for QA and QC activities and monitoring compliance with contractual agreements. Minimum Requirements Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees. Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follow processes and operational policies in selecting methods and techniques for obtaining solutions. Act as advisor to subordinate(s) to meet schedules andor resolve problems. Develop and administer schedules, performance requirements may have budget responsibilities. Frequently interact with subordinate employees, customers, andor functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team. Receive assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provide guidance to subordinates within the latitude of established company policies. Recommend changes to policies and establishes procedures that affect immediate organization(s). A committed and diverse workforce is our most important resource. MAXIMUS is and Affirmative ActionEqual Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: MAXIMUS, Inc., Trenton , Operational Training Manager, Executive , Trenton, New Jersey

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