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Digital Medical Marketing Operations Manager

Company: Alpha Consulting
Location: Trenton
Posted on: January 12, 2021

Job Description:

DIGITAL MEDICAL MARKETING OPERATIONS MANAGERLAWRENCE TOWNSHIP, NJProject Description:The Marketing Operations Manager Worldwide Omni Channel Capabilities will drive the implementation of new and enhanced Omni Channel enterprise capabilities across the Client's Commercial and Medical. In this role, the Marketing Ops Manager will work with worldwide markets, the business, technology, and vendor partners to deliver on new and/or enhanced capabilities designed to drive engagement with our customers. Capabilities within scope are most non-personal interactions traditional and emerging to include: web, email, CRM, data, social, contact center, rep interactions and other emerging like voice, Chabot, etc. He/she must have the ability to be diplomatic with a strong assertive attitude. He/she provides objective and consistent feedback to business partners and management and is responsible for inspiring collaboration and aligning buy-in across functional teams.* Key Responsibilities:* Execution:* Responsible for the project management and execution of capability initiatives from kick-off to go live. Partner with and support the Capability Leads in developing a detailed project plan while identifying inter-dependencies.* Coordinate and lead activities across a matrixed organization, digital production, IT and external (vendors, agencies, production hub vendor) partners as appropriate to facilitate timely delivery of Omni channel capabilities.* Drive the matrix team in delivering the initiative on target and be agile and adept at adjusting plans and timing.* Lead project kick off and weekly status meetings, co-organize functional team meeting(s), track project deliverables, gather updates from stakeholders, review project documents, identify/manage project risks/issues and update overall project status.* Provide resolution to complex and exceptional operational and timeline issues.* Learn and possess the expertise across the Omni channel ecosystem.* Operations:* Champion the adoption of Enterprise Work Management platform (Workfront) and new ways of working.* Bring/implement innovative ideas to evolve how we operate through the use of work management automation.* Challenge status quo and drive continuous improvement on operations provide actionable recommendations to project approach and identify opportunities to increase speed and efficiencies.* Capture and share learnings and best practices.* Possess and maintain an understanding of the changes in the evolving regulatory and compliance environment. Required Skills: * A Bachelor's degree in BS or BA is required.* A minimum of 3-5 years of relevant digital marketing project management experience.* Principle knowledge of pharmaceutical marketing and sales business processes preferred.* Strong matrix team experience leading cross-functional CRM/marketing initiatives, project/process management.* Capable of working in ambiguity and establishing and maintaining cooperative working relationships with the matrix team.* Excellent critical thinking and problem-solving skills with the ability to work in a fast-paced environment.* Strong oral and written communication skills.* Exceptional production management and quality assurance skills; must thrive in a fast-paced, fluid environment, be a self-starter with strong multi-tasking abilities, and have meticulous attention to detail.* Proficiency with portfolio/project management tools (e.g., MS Project, Workfront, JIRA).* Experience collaborating with internal/external clients and managing external vendors.This 6+ month position starts ASAP.Please E-MAIL your resume (attachment to email) with rate and availability to Briana: ALPHA'S REQUIREMENT #21-00023MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE#ZR

Keywords: Alpha Consulting, Trenton , Digital Medical Marketing Operations Manager, Executive , Trenton, New Jersey

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