Maintenance Manager

Company: Aerotek
Location: Somerset
Posted on: February 25, 2021

Job Description:

Description:General Purpose of Position:Manage the technical helpdesk for the Beauty departmentManage the parts area including inventory for beauty, shipping and repair Track shipping of parts for customersManage in house testing, repairs, and returns of beauty components Job Duties and Responsibilities:Models a professional attitude in technical support, customer service, shipping, and repair Utilizing technical parts knowledge to help the team asses any customer issues and needsOverseeing and assessing Beauty Parts and Technical Services staff activities and providing them with regular performance-related feedback.Strategizing and monitoring daily activities of the technical business operation.Training staff in areas of technical customer service and company policies.Provides the best technical support, customer service (CS), shipping, and repairs Communicates well with other members of the team on all departmental issues In house, manages the beauty parts and technical service areas by:oTroubleshooting / Parts replacement recommendations Provide part numbers / Provide installation information Provide other information as needed for Beauty customersManage in house testing and repairs with Beauty CS Department Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer Ensure all personnel have the correct status of any repairs Ensure all repairs are completed and the equipment is returned to the customerIn the field:oProvide technical support for beauty chairs, shampoo units, processorsAssist Dealers and end-users with installation and operation of beauty equipmentAssist Dealers with correct parts / part numbers for beauty equipmentWork to troubleshoot and repair products in house and at customer locations as neededEducate customers on equipmentPerforms other duties as assignedSkills:maintenance technician, mechanical, electrical, troubleshooting, customer service skillsTop Skills Details:Mechanical KnowledgeElectricalTroubleshootingCustomer ServiceAdditional Skills & Qualifications:Training &/or Experience:Extensive experience in Technical and Customer Service Some experience in mechanics, electronics, and Personal ComputersExperience Level:Intermediate Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Trenton , Maintenance Manager, Executive , Somerset, New Jersey