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Director, Connected Health

Company: Ascendis Pharma A/S
Location: Princeton
Posted on: April 10, 2021

Job Description:

Do you want to be part of building a fully integrated biopharmaceutical company together with a team of highly skilled colleagues who are passionate about developing best-in-class therapeutics that address significant unmet medical needs? Then Ascendis Pharma is committed to support your personal development on our journey towards becoming a leading rare disease company.

Ascendis Pharma is looking to hire an experienced Director, Connected Health to join our team. This is an exciting opportunity to join a rapidly growing, innovative company! This position can be based in our Princeton, NJ Office or Copenhagen, Denmark Office.

Position Description

Reporting to the Senior Director Connected Healthcare and Marketing, the Director, Connected Healthcare Operations will provide the leadership, vision and functional expertise for developing a comprehensive post-commercialization operations management program for the Ascendis Pharma Connected Health (CH) platform. Starting with the operations management aspects of the first launch/first country CH project in the U.S. market, this role will eventually expand to operations across geographies and across other pipeline compounds in-development.

Key Responsibilities

  • Develop and lead the cross-functional operations team required for the kickoff and subsequent ongoing day-to-day function of the Ascendis Pharma CH platform, by coordinating input from experts in Marketing, QA, Regulatory Affairs, Product Development, Procurement, IT, Medical Affairs, Product Supply and Pharmacovigilance.
  • Serve as point of contact and Subject Matter Expert (SME) for CH Operations, internally and externally, including for our vendor partner(s) running our patient support programs that utilize CH.
  • Manage the daily operations for CH in areas such as software engineering requirements (bug fixes, PTC issues and operations issues with hosting vendor), as well as the requirements to ensure app availability in app store venues (for iOS and Android) across global markets.
  • As the Contract Owner and budget manager for these key vendor relationships.
  • For resolving issues around subcontracting for Software engineering/Hosting/IT services, to ensure value and reliability of all partners.
  • Serve as the point person for the relevant software licensing vendors across the various CH platforms
  • Establish the program and manage the vendor responsible for Tech Support hotline services, utilized for software/device technical questions beyond the capabilities of the ASAP call center operators.
  • Establish and lead a cross-functional team for lifecycle management of the medical app(s) and dashboard, for proactive projects such as user interface improvements and elective updates/improvements.
  • Play a key role in expansion of the Ascendis CH platform across global markets, by leveraging knowledge of medical device/medical software operations in EU and Asia.
  • Serve as the SME for CH issues requiring high-touch presence in Europe.
  • Working closely with Product Development on future CH projects, ensure that our CH platform technology format will provide stable operation of current app(s) and be expandable/compatible to host future apps across different therapeutic areas.
  • Ability to work closely with Product Supply colleagues, to manage the run up to and introduction of future drug delivery devices
  • Oversee interface of Ascendis Pharma CH data streams with relevant business partners providing services on behalf of Ascendis Pharma, as well as external organizations such as health systems, payers, specialty pharmacies and (potentially) electronic healthcare record (EHR/EMR) vendors, etc.
  • Role model of the company vision, mission and values (patients, science, passion).
  • Develops and sustains highly collaborative and effective cross-functional working relationships with colleagues across global markets.
  • Develop key external relationships with key opinion leaders, vendors, consultants, agencies and business partners.
  • Demonstrates high level of professional expertise within the functional discipline.

    Requirements
    • Successful track record developing launch/post-launch operations and building out CH operational excellence in the rare disease space.
    • Demonstrated ability to develop and successfully and seamlessly launch a fully functional and effective connectivity system in a drug-device combination product, capable of delivering value added services and information to patients, caregivers, providers, payers and manufacturer.
    • Successful working in a project start-up environment.
    • Entrepreneurial leader who is solutions-oriented and can overcome obstacles, effectively work with people with diverse experiences, perspectives and talents and creates an environment in which the team is highly motivated and engaged to work together to deliver exceptional results consistent with company vision, mission and values.
    • Exceptional planning & organizational skills and attention to detail, including budget management.
    • Demonstrated track record of creating an aligned partnership and seamless execution across functions.
    • Experienced in building metrics to measure and ensure operational efforts are of a high standard.
    • Experienced in developing local market strategies and initiatives to ensure operational readiness in diverse markets.
    • Possesses strong and broad industry relationships and network with agencies and vendors, and is skilled in successfully negotiating contracts.
    • Minimum of 10 years of progressive experience in the biopharmaceutical market.
    • Experience with operational launch and ongoing maintenance of a Connected Healthcare system.
    • Bachelor's degree required, preferably with IT focus; MBA, or graduate level degree preferred.
    • Ability to travel up to 40% domestically and internationally.

      Qualifications
      • Experience in rare disease marketplace
      • Product Supply expertise
      • Experience with digital services vendor management
      • U.S. and Global market experience

        Other Valuable Capabilities
        • Experience in rare disease marketplace
        • Product Supply expertise
        • Experience with digital services vendor management
        • U.S. and Global market experience

          Benefits
          • Medical insurance
          • Vision insurance
          • Dental insurance
          • 401(k)
          • Paid maternity leave
          • Paid paternity leave
          • Commuter benefits
          • Disability insurance

Keywords: Ascendis Pharma A/S, Trenton , Director, Connected Health, Executive , Princeton, New Jersey

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