TrentonRecruiter Since 2001
the smart solution for Trenton jobs

Manager, Retention BPO

Company: Altice Technical Services
Location: Piscataway
Posted on: April 10, 2021

Job Description:

Mgr Sales Operations in Piscataway, New Jersey - Careers at Piscataway-NJ Tele Svc Skip Branding Together Has No LimitsWelcome to Altice USA Careers Mgr Sales Operations in Piscataway, New Jersey - Careers at Piscataway-NJ Tele Svc Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! Manager, Retention BPO Requisition Post Information* : Posted Date 2 days ago (4/4/2021 2:33 PM) Requisition ID 2021-27273 Area of Interest Sales Business Unit Business to Consumer Position Type Full-Time Job Family Sales Job Function Sales Operations Job Location : Address 30 Knightsbridge Rd Job Location : Location US-NJ-Piscataway Job Location : Postal Code 08854 Overview Altice USA is a cutting-edge communication, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge-watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, Diversity Inc. Magazine, and Cablefax for our diversity & inclusion program. Responsibilities Job Summary The Manager, Retention BPO is directly responsible for developing and leading/overseeing the implementation of call campaigns, strategies, procedures and processes for all third party offshore vendors providing services for the Retention department. This role will ensure that quality, compliance, and cost- effectiveness of work delivered via third party vendors meets Altice USA's performance and quality expectations. Responsibilities

  • Builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectiveness
  • Manages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continued customer base growth
  • Develops and implements strategies that generate incremental sales and revenue as well as customer relationship retention
  • Responsible for continuously evaluating all sales and retention programs and making recommendations to improve efficiency and maximize performance
  • Proven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management
  • Works closely with Retention senior leadership in the development of call plans, performance expectations and KPI management.
  • All other duties assigned Essential Functions
    • Ability to communicate with all levels of management and company personnel
    • Handle multiple projects and tasks
    • Prioritize and organize effectively
    • Read, analyze and prepare data.
    • Strong verbal, presentation and written communication skills. Qualifications Qualifications / Requirements
      • Bachelor's degree with focus on sales, marketing, communications or related business experience
      • Strong sales operational expertise with a minimum of 5 years in sales/marketing
      • Spanish bilingual is preferred
      • Minimum 3+ years proven success in sales management role required, with at least 3 years managing a large telemarketing/call center environment.
      • 3+ years in sales in cable/telecommunications industry with strong understanding of competitive landscape
      • Ability to travel more than 50% of the time and successfully lead and inspire a virtual sales and retention force
      • Demonstrated ability to analyze problems, probe facts, identify and question assumptions and find creative and effective solutions to meet business goals without comprising customer satisfaction
      • Enthusiastic leader with skill and experience creating an energetic and high performing sales culture
      • Can build presentations appropriate for executive audiences and present the story behind the data
      • A strong collaborator and influencer in cross functional and interdependent teams
      • Ability to work in a fast-paced environment under tight deadliness
      • Challenges the status quo to identify areas for improvement, efficiency and effectiveness Altice USA is an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment-related information, photos, education information, and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Connect With Us! Not ready to apply? Connect with us for general consideration. Application FAQs Software Powered by iCIMS
        www.icims.com

Keywords: Altice Technical Services, Trenton , Manager, Retention BPO, Executive , Piscataway, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Talent Development & HR Manager
Description: Description: This key role within Pure Power's leadership team is responsible for a diverse range of tasks in HR, recruiting, professional development. We are looking for an experienced manager to shape (more...)
Company: Pure Power Engineering
Location: Hoboken
Posted on: 04/16/2021

Salon Manager - Stone Mill Plaza
Description: Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Lancaster
Posted on: 04/16/2021

Shift Manager- Wendy's Restaurants
Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...)
Company: Wendy's
Location: West Babylon
Posted on: 04/16/2021


Food Ops, Inbound Manager (AM Shift)
Description: Our Gobble Lancaster location has an opening for an Inbound Ops Leader for our day shift. This critical leadership position drives many areas of daily inbound culinary operations, including developing (more...)
Company: Gobble
Location: Lancaster
Posted on: 04/16/2021

Brand Manager
Description: About the Role: We are looking for a person who has a passion for brands and is willing to roll their sleeves up and learn by doing to take the 1 Mexican Brand on Draft to the next level of growth. The (more...)
Company: The HEINEKEN Company
Location: White Plains
Posted on: 04/16/2021

Salon Manager - Levittown Shopping Center
Description: Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Levittown
Posted on: 04/16/2021

Vice President, Application Security Architecture
Description: MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an (more...)
Company: Michael Page
Location: Hoboken
Posted on: 04/16/2021

General Manager in Training
Description: Job DescriptionWhat is a General Manager A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. Professional level sales and (more...)
Company: Advance Auto Parts
Location: East Brunswick
Posted on: 04/16/2021

Payroll and Benefits Manager
Description: This position functions at a senior level of responsibility, assisting the Director of the department to interactively participate, supervise, and ensure compliance in successful administration and execution (more...)
Company: Steinman Communications
Location: Lancaster
Posted on: 04/16/2021

Human Resources Director
Description: 425 N Duke St, Lancaster, PA 17602, USA br br Rose City Nursing and Rehab is seeking a Human Resources Director HR for our skilled nursing facility in Lancaster, PA. br br The primary purpose (more...)
Company: Rose City Nursing and Rehab
Location: Lancaster
Posted on: 04/16/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Trenton RSS job feeds