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Manager - Advanced Applications Project Management & Support

Company: Shi International Corp.
Location: Somerset
Posted on: November 19, 2021

Job Description:

Job Summary The Manager - Advanced Applications Project Management & Supports purpose is to manage and mentor a teams which are responsible for project management and resolving all support issues for a myriad of web and Windows applications within the Advanced Applications group for the organization. The manager will oversee the teams' collaboration and projects with stakeholders, leaders, and technical staff to support and expand the Advanced Applications systems. This position will report to the Director of Advanced Applications. This position is required to report to the SHI Somerset NJ office location as determined by SHI management. About Us Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services. SHI currently has 5,000 employees worldwide. To learn more about SHI International Corp, visit our website: What SHI Can Offer: * World Class Facility includes on site gyms and cafeterias * Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy * Work in an up-beat, creative, and fun environment * Benefits including medical, vision, dental, 401K, and flexible spending Responsibilities Include, but not limited to: * Oversees all support, functional data, business analytics and projects for Advanced Applications systems * Monitor and maintains company-wide system issues and deliver announcements related to Advanced Applications systems * Regularly meets with Advanced Applications user groups to better understand their application usage, goals, and issues * Act as the last line of defense for internal issues and escalations prior to being reported to vendors or internal development teams * Incorporate additional applications into existing support, analytics, and Agile processes or projects * Coach and mentor the team to effectively collaborate with internal stakeholders and Advanced Application developers to achieve the company's goals and implement system changes and enhancements * Manage and delegate responsibilities of the team * Monitor employee performance, approve PTO Time off and attendance Qualifications * Completed Bachelor's Degree * 3+ years' experience leading a team of CRM and BI Business Analysts * 5+ years' experience supporting web and/or Windows applications Required Skills * Strong supervisory and leadership skills * Effective verbal and written communication abilities to provide a clear sense of purpose, direction, and expectations for staff * Decision making abilities to produce quality results * Delegation skills with the ability to efficiently and effectively assign tasks to staff by identifying their skillsets while ensuring staff accountability and productivity * Problem solving skills with the ability to serve as an escalation point and knowledgeable resource to direct resolution * Ability to monitor employee performance in a fair and consistent manner and provide actionable feedback, address personnel issues, and provide employee recognition * Excellent time management skills * Ability to self-motivate and show initiative without much management follow up/direction * Team building and collaboration abilities by unifying teams and setting common goals * Ability to work effectively within all levels of an organization * Excellent presentation skills * Ability to train team members * Ability to troubleshoot and research various technical issues * Strong analytical and research skills * Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences Certifications Required * PMP certification is not required but preferred Additional Information * FLSA Status: Exempt Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Keywords: Shi International Corp., Trenton , Manager - Advanced Applications Project Management & Support, Executive , Somerset, New Jersey

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