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Salon Front Desk Receptionist Manager

Company: The Lash Lounge
Location: North Brunswick
Posted on: November 22, 2021

Job Description:

Are you interested in experiencing the excitement of one of the hottest new segments of the beauty industry?Does being part of a start-up business committed to delivering an outstanding client and employee experience appeal to you?Are you excited about joining an organization that is more like a family than a business?If so, then we are looking for you! THE LASH LOUNGE - at the Shoppes at North Brunswick in North Brunswick, NJ is looking for a dynamic and motivated front desk receptionist manager. We are a national franchise that is growing in New Jersey. Our salon offers a luxury experience specializing in eyelash extensions. We are committed to creating an inviting atmosphere that will WOW our clients with our service and the confidence that their beautiful new eyelashes will give them.This position is critical to our growth as a salon. The ideal candidate will excel in delivering customer service - our guest services team is the first and last person with whom our client will interact. The first impression needs to be warm and friendly and set the tone for the luxury salon experience we are delivering. The last impression needs to ensure the client has absolutely loved their experience, or that they have confidence we will correct any areas where they felt we fell short. Our goal is 5 star reviews with clients booking their next appointment.The ideal candidate will also thrive in selling the value of our services; particularly our membership model, which will enable our clients to maintain their beautiful eyelashes at all times for a very reasonable price. Finally, our ideal candidate will love to work as part of a team, and to perform all the tasks necessary for the salon's operation. This includes immediately reacting to a client reaching out to us, proactively calling out to clients, and ensuring the salon is always pristine and exuding the "luxury salon" vibe.As the manager of the front desk team, candidate will need to ensure consistent delivery of exceptional service, plus adherence to all processes to ensure every detail is met so that our salon achieves excellent performance. This means maximizing the number of leads that are booked, recovering clients that are not actively coming to our salon, and booking guests for their next service to ultimately convert them into members.RESPONSIBILITIES:

  • Deliver an outstanding client experience through incoming communication, proactive outreach, a warm and friend firstly impression and positive and productive close out.
  • Being able to confidently educate and sell the salon services and products we offer including:
    • Classic, hybrid and volume lash extensions
    • Eyelash perming
    • Facial threading
    • Retail products
      • Ensuring the salon's appearance is always top-notch and gives our clients and employees an outstanding environment appropriate for a luxury salon.
      • Assisting with promotional and marketing events to help build the brand awareness of the salon.BENEFITS:
        • Competitive pay, including hourly rate and commission
        • Employee discounts on all retail products including FREE lashes!
        • Being part in starting a brand new salon and helping to establish a fantastic culture and work environmentJob Type: Full-timePay: From $17.50 per hourBenefits:
          • Employee discount
          • Flexible schedule
          • Referral programSchedule:
            • Night shift
            • Weekend availabilitySupplemental Pay:
              • Bonus pay
              • Commission payExperience:
                • Customer Service: 1 year (Preferred)Work Location: One location

Keywords: The Lash Lounge, Trenton , Salon Front Desk Receptionist Manager, Executive , North Brunswick, New Jersey

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