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PROGRAM MANAGER - I

Company: The Judge Group
Location: Bridgewater
Posted on: November 22, 2021

Job Description:

Location: Bridgewater, NJ
Description: MUST HAVE SKILLS (Most Important): * Excellent Project Management Skills
* Experience building innovate products & solutions * Technical knowledge to partner with our GTS counterparts * Digital background * Experience working with field teams * Strong cross-functional skills * Process Oriented * Bachelor's Degree * 5+ years of experience
DESIRED SKILLS: * Familiarity with chat/messaging platforms & technologie LivePerson/LiveEngage * A heavy focus on delivering best in class agent & customer experiences * Willingness to learn and take on new challenges * Masters Degree or Certification in Digital CX
JOB DUTIES:
This person would be our lead for improving the Agent Experience for our Live Sales Chat reps. As a major part of our business, Sales Chat continues to deliver a strong customer experience. In order to continue to grow our experience, added focus is needed to improve how our agents who field these chats can support our customers. This person would need to be able to assess complex problems & identify solutions. Once solutions are identified, they would run point with our internal & external partners to develop & launch enhancements.

EDUCATION/CERTIFICATIONS:
Bachelor's Degree Needed Masters Degree or Digital CX Certification preferred
Contact: pnehi@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Trenton , PROGRAM MANAGER - I, Executive , Bridgewater, New Jersey

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