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Technical Project Manager

Company: Legrand North America
Location: Somerset
Posted on: May 16, 2022

Job Description:

Position Description:
At -a Glance -Legrand -has an exciting opportunity for a Technical Project Manager to join the DPC - Power, Access and Control Team remotely. -As a Technical Project Manager, you'll work with a variety of cross functional teams and technologies. The daily interactions can range from first-time users to advanced partners, sales, development, operations, and product management. Your duties will be to function as an expert and post sales technical resource for our enterprise level customers -Additionally, you will be responsible for traveling to customer locations to work alongside NAM (National Account Managers), TSM (Territory Sales Managers) in a post-sales capacity to help develop a post-sales support strategy, to a manage their technical escalations and maintain post-sales relationships with our VIP customers. You will serve as a trusted advisor to ensure successful implementations, that the assigned customers achieve targeted business benefits from their investment in Legrand DataCenter solutions, and that the customers serve as a positive reference. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. You will become the primary escalation point and are accountable for identifying and directly addressing technical issues. -You are expected to develop and maintain a working knowledge of the technical architecture and business requirements of the enterprise accounts. This position requires a strong technical background, excellent client and project management skills, proven ability to understand various technical workflows when needed. Successful candidates must be action oriented and able to travel, communicate clearly and effectively to both technical and business audiences at multiple levels. -What Will You Do? - - Drive and track post-sales customer escalations, including partnering with the Product Management, and delivering Professional Services. - Ensure that all cases opened are being actively worked and progressing towards an expeditious resolution. - Partner closely with product management to ensure that customer requirements are logged and appropriately prioritized and ensure that future product direction aligns with customer road map. - Actively contribute and leverage standards and best practices, staying current on both the technology and product fronts. - Act as single point of contact for all support requirements as they pertain to enterprise account customers' environment. - Ensure effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, product management and account teams. - Increase customer loyalty by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews. - Direct the delivery of customer technical services to achieve high customer satisfaction and trust. - Coordinate cross-functional deployment project teams, which could consist of professional services, product management, engineers. - Develop and manage a strategic development plan for your customers, including identification of opportunities for growth. - Escalate issues as necessary execute action plan, resolution, or other options as needed. - Track and document status and time spent on customers to ensure appropriate per client resource spend. - Travel will be needed up to 30 - 40 percent of the time. - Provide latest applicable firmware/software updates and help scope roll-out. - Report on customer escalation activity by contact and account monthly. - Understand and provide regular updates to the end customer on recruitments, fulfillment to meet deployment timelines. - Implement a model for consistently recognizing customer activity, track activity and measure. - Identify, document, and develop operational processes to support the success of the customer. - Collaborate with the development team to identify, reproduce, and report bugs until resolution while managing customer expectations - Serve as the liaison between our customers and the rest of the Legrand team to advocate and help shape the best possible customer experience of our products - Lead online technical meetings, consultations, and one-on-one demos to educate customers on the features of our platform.

Qualifications:
Education: - Business, or related field; or equivalent combination of education and experience. -Experience: - 5+ years' experience in a "customer facing" environment such as, enterprise customer support and technical consulting. -Skills/Knowledge/Abilities: - Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel. - Ability to project manage, facilitate, and harness cross-team collaboration working with teams in person and virtually. - Strong analytical skills regarding technical and project management issues. - Datacenter Infrastructure and deployment experience. - A solid Linux user/admin capability, prior Linux System Administrator role is a plus. - Familiar with network configuration, integration, and diagnostics (focus on TCP/IP and - HTTP(s)). - SNMP - Ability to isolate issues from multiple systems. Including, the ability to read a MIB, map values to our data model via the dynamic plugin. Should be familiar with MIB browsers, sets, gets, SNMP walks and traps. - ODBC\SQL\PostgreSQL - Create SQL queries to both pull and support customers if they encounter issues connecting to ODBC interface. - VMware ESX/ESXi VM configuration/control/Windows - Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments, and projects. - Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution. - Exemplary customer service attitude with business development and customer relationship management experience.

Company Info:
About LegrandEvery single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world's best employers. - For more information, visit legrand.com. -About Legrand North and Central AmericaLegrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). - LNCA offers comprehensive medical, dental and vision coverage. -LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women's network. - LNCA is an employee-centered, growth company with tremendous opportunity. - For more information, visit legrand.us. -About Legrand's Data Center Power and Control DivisionLegrand's Data, Power & Control (DPC) division is a global provider of award winning technology and infrastructure products which serve the expanding requirements of today's data centers and related ecosystems. Our innovative products are principally sold under the Starline, Raritan, Server Technology, US Safety Trolley, and Legrand brand names. As a leading provider of best in class overhead power supply system's, intelligent PDUs, KVM switches, connectivity, cabinet and containment solutions, our goal is to support next generation technologies with flexibility for future growth and energy and installation efficiencies, united by superior design. For more information, visit raritan.com -and -servertech.com - - -http://www.legrand.ushttp://www.youtube.com/legrandnahttp://www.linkedin.com/company/44580http://twitter.com/legrandNA -Equal Opportunity Employer

Keywords: Legrand North America, Trenton , Technical Project Manager, Executive , Somerset, New Jersey

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