Sales Leader I - Merchant Services Market Manager (MSMM)
Company: PNC Financial Services Group
Posted on: May 16, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As Sales Leader I with PNC's Merchant
Services/Small Business Banking organization, you will be based in
Cherry Hill NJ or Philadelphia, PA.
Travel within the territory about 50% of the time.
This is a hybrid position which provides flexibility to work both
in the office and remotely and is based in Cherry Hill, NJ or
Philadelphia, PA. Certain job responsibilities may require time in
the office on a regular basis.
Manages and directs a team to achieve business results and customer
experience goals. May have direct sales and client
responsibilities. Oversees the execution of strategy.
Leads and coordinates the daily activities of team members engaged
in customer and/or prospect management activities. Achieves
business results, attracts new customers and/or grows existing
customer relationships by coaching and managing to defined
strategies and tactics. Develops and oversees the execution of
account and sales plans. May have direct sales and client
Manages risk/return and drives quality for new and/or existing
clients. Actively identifies and mitigates different types of risk.
such as regulatory, reputational, operational and credit risks.
Manages effective network of senior internal and external
relationships, such as community or industry relationships, to
actively acquire new clients and/or expand existing clients and
enhance the client experience. Focuses on bringing the full range
of PNC's products and services to the client. Leverages reporting
and sales tools to proactively identify and successfully convert
Develops team members while monitoring progress against individual
goals. Motivates and develops staff, including acquiring top talent
and managing performance-based issues. Effectively plans,
organizes, directs, analyzes and evaluates staff and processes.
Connects strategy to day-to-day activities and updates the team on
a regular basis.
As defined with the business, coaches team members on skills needed
to analyze, evaluate and mitigate credit risk and to lead others on
credit requests by utilizing advanced knowledge of credit
fundamentals and internal credit policies.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
PNC also has fundamental expectations of our people managers. As a
manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
Live the Values - Role models our values with transparency and
Enable Change - Takes action to drive change and innovation that
will transform our business.
Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and
guides the achievement of all employees and customers.
Conflict Management - Understanding of how to anticipate,
recognize, and deal effectively with existing or potential
conflicts at the individual, group, or situation level; ability to
apply this understanding appropriately to diverse situations.
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Sales Management - Develops sales strategies that incorporate
client segments, market opportunities, competitive forces and sales
force effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.
Selling. - Applies knowledge of banking products and services to
meet customer needs and enable them to achieve their financial
goals. Identifies prospecting approaches to identify potential
customers and create opportunities to sell financial solutions and
ideas to customers.
Roles at this level typically require a university / college
degree. Higher level education such as a Masters degree, PhD, or
certifications is desirable. Industry experience is typically 8+
years. At least 5 years of prior management experience is typically
required. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Trenton , Sales Leader I - Merchant Services Market Manager (MSMM), Executive , Trenton, New Jersey
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