NJITO Help Desk Manager 2-COTS

Company: Apidel Technologies
Location: Trenton
Posted on: June 24, 2022

Job Description:

Oversees timely delivery of quality technical support to internal and external customers. PC imaging using SCCM; software installation and end user troubleshooting.

Note: Work is On-site with Potential for 1 day remote.

Interview will be Remote.

New Jersey Judiciary is currently seeking an individual to work and support the ITO desktop, laptop, mobile and server environments. This work will include deploying new computers and mobile devices. Technologies that this position will be working with will include the following: MS Office 365; OneDrive; MS Endpoint Configuration Manager; Windows 10; Defender ATP Anti-Virus; Windows Server 2016,2019; Group Policy; Active Directory; Dell PC & Laptop support; Apple iPad; MS Surface; Client MFP & Laser Printers.

EXAMPLE OF DUTIES:

The selected candidate will be actively involved with the design, support, and long-term

future of Judiciary Statewide projects and initiatives such as the following:

Answer helpdesk calls and provide Tier I and II support, including basic system malfunctions up to and including full system replacements

Collect and analyze data to identify potential security violations, including ensuring compliance with technology/data security policies and procedures

Configure and deploy client workstations and associated operating systems and applications software

Configure and support wireless/mobile devices, for example, smartphones, tablets, and data terminals, including all iOS and Android Mobile Devices

Help verify new statewide software packages and system images work as proposed/designed

Receive and inventory new equipment and prepare used equipment for surplus disposal

Apply and grant permissions on approved system access requests

Effective written and verbal communication skills

Other related duties as required

Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Requires a bachelor's degree.

RELEVANT WORK EXPERIENCE: 2 to 5 yrs.

Keywords: Apidel Technologies, Trenton , NJITO Help Desk Manager 2-COTS, Executive , Trenton, New Jersey