NJITO Help Desk Manager 2-COTS
Company: Apidel Technologies
Posted on: June 24, 2022
Oversees timely delivery of quality technical support to
internal and external customers. PC imaging using SCCM; software
installation and end user troubleshooting.
Note: Work is On-site with Potential for 1 day remote.
Interview will be Remote.
New Jersey Judiciary is currently seeking an individual to work and
support the ITO desktop, laptop, mobile and server environments.
This work will include deploying new computers and mobile devices.
Technologies that this position will be working with will include
the following: MS Office 365; OneDrive; MS Endpoint Configuration
Manager; Windows 10; Defender ATP Anti-Virus; Windows Server
2016,2019; Group Policy; Active Directory; Dell PC & Laptop
support; Apple iPad; MS Surface; Client MFP & Laser Printers.
EXAMPLE OF DUTIES:
The selected candidate will be actively involved with the design,
support, and long-term
future of Judiciary Statewide projects and initiatives such as the
Answer helpdesk calls and provide Tier I and II support, including
basic system malfunctions up to and including full system
Collect and analyze data to identify potential security violations,
including ensuring compliance with technology/data security
policies and procedures
Configure and deploy client workstations and associated operating
systems and applications software
Configure and support wireless/mobile devices, for example,
smartphones, tablets, and data terminals, including all iOS and
Android Mobile Devices
Help verify new statewide software packages and system images work
Receive and inventory new equipment and prepare used equipment for
Apply and grant permissions on approved system access requests
Effective written and verbal communication skills
Other related duties as required
Oversees timely delivery of quality technical support to internal
and external customers. Manages help desk personnel and develops
policies and procedures governing how to troubleshoot IT issues,
including identification, documentation, distribution and
resolution. May assess new products or services and suggest
enhancements to senior management. Relies on extensive knowledge
and professional discretion to achieve goals. Significant ingenuity
and flexibility is expected. Requires a bachelor's degree.
RELEVANT WORK EXPERIENCE: 2 to 5 yrs.
Keywords: Apidel Technologies, Trenton , NJITO Help Desk Manager 2-COTS, Executive , Trenton, New Jersey
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