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Manager, Product Management

Company: Educational Testing Service
Location: Princeton
Posted on: September 21, 2022

Job Description:

The Manager, Product Management leads all product management activities for the survey questionnaires for students, teachers, and school administrators for the National Assessment of Educational Progress (NAEP). This role manages a small team of Product Managers and/or Product Administrators.


End-to-End Product Management and Delivery

Direct assigned Product Management Team in end-to-end execution of annual product delivery
Direct work of FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
Coordinate with staff in other ETS divisions as well as external partners to ensure NAEP survey instruments are completed according to negotiated schedules and plans

Contract/SLA Fulfillment

Direct the work of the Product Management team to ensure that milestones are met and contractual obligations are fulfilled
Ensure that product delivery meets client expectations
Provide significant input in helping the Director, Client Management in identifying potential threats to meeting critical-path work objectives for the NAEP survey instruments
Ensure resolution of questionnaire development, statistical operation and other related issues

Product Portfolio Management

Oversee the construction of survey questionnaire items and perform quality control checks
Ensure the appropriate application of research, test use, standards, etc.
Facilitate and respond to internal audits
Manage and/or launch new products concepts/extensions, including NAEP special studies

Financial Management

Responsible for P&L (Profit and Loss) including expense management, forecasting and monitoring budgets
Adhere to ethical standards and comply with the laws and regulations applicable to your job function
Contribute to the development of future NAEP proposals and/or contract modifications

An advanced Degree in Education, Education Measurement, Survey Methodology or a related field.

7-10 years of experience in complex project management and/or process management is critical.


General knowledge of assessment development, product development and psychometric processes is required; deeper knowledge and expertise in one of the three areas is desirable
Prior experience with new product development processes and advanced product design methodologies
Demonstrated ability to manage and motivate staff and work collaboratively in a team-oriented environment
Strong analytical skills and ability to deliver results with multiple and complex projects
Excellent verbal, written and interpersonal communication skills

COVID-19 Requirements
ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.

EDUCATIONAL TESTING SERVICE is a Drug-free workplace.

Keywords: Educational Testing Service, Trenton , Manager, Product Management, Executive , Princeton, New Jersey

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