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Issues Management Analyst (Hybrid)

Company: Cenlar FSB
Location: Trenton
Posted on: November 25, 2022

Job Description:

Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as an Issues Management Analyst.

The Issues Management (IM) Analyst is responsible for ensuring timely remediation of risk events and timely closure of identified issues with negative impacts to customers and Cenlar clients. The issues management process is a complicated work flow with many moving parts including intake, root case analysis, Management Action Plans (MAPS), and controls, and full remediation of the issue itself. This position ensures operations is providing points of contact, updates to remediation steps, stop gap measures and documenting compensating controls to minimize any potential negative impact to customers. The Analyst will be responsible for identifying issues, finding appropriate solutions, monitoring and updating Cenlar's GRC system (Process Unity).

*Responsibilities: *
* Assists IM management and operations in the continuous monitoring of new issues and work with the business controls team to determine underlying control deficiencies/breakdowns
* Ensures proactive identification of materialized issues, incidents, and Key Risk Indicators (KRI) performance
* Understands the business impacts of new issues to effectively determine root cause and evaluate severity
* Evaluates new issues to determine effective remediation efforts based on business risk appetite and Cenlar Issue Management Program
* Works with IM leadership to effectively prioritize issues that may be past due, high risk, and evaluates low severity issues to determine appropriateness of Fast Track eligibility
* Involved in the creation of remediation Management Action Plans (MAP) and MAP activities to address root cause of open issues or linkage to pre-existing MAPs when appropriate
* Prepares and processes Risk Acceptance requests
* Drives Issue Management (IM) through timely completion within Issues Management program KRI SLAs
* Performs on-going monitoring of MAP progress towards remediation target date and MAP activity milestones. Provides progress updates to business management and status updates to Issues Management using ProcessUnity
* Proactively identifies potential barriers to meeting target dates
* Prepares and submits MAP extension requests, when appropriate
* Ensures closed issues successfully passing AVT Validations and Sustainability. Demonstrates improved controls as a result of closed issues
* Updates Cenlar's risk system of record (ProcessUnity)
* Identifies and escalates emerging risks
* Liaises with Cenlar's Policies and Procedures (P&P) team to ensure risks and controls are appropriately reflected within procedures
* Coordinates management responses into MAPs for submission to auditors and examiners
* Liaises with testing partners (QA, QC, Compliance) to analyze root cause of testing results and suggest remediation activity

*Qualifications: *
* Bachelor's degree or equivalent experience
* 3 to 5 years of quality assurance/control, mortgage banking, auditing or other relevant experience
* Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
* Experience reviewing processes, data or documents with a strong attention to detail
* Experience interpreting rules and guidelines for appropriate decision-making
* Ability to work independently
* Ability to exercise critical thinking skills
* Excellent problem resolution, multi-tasking, and organizational skills
* Excellent interpersonal and communication skills, written and verbal
* Basic computer skills and knowledge of software tools required
* Proficient in Microsoft Excel

*Total Rewards: *

As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
* Day shift
* Monday to Friday

Work Location: Hybrid remote in Trenton, NJ 08618%58047475%

Keywords: Cenlar FSB, Trenton , Issues Management Analyst (Hybrid), Executive , Trenton, New Jersey

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