Associate Director, Customer Strategy - Neuroscience- South
Company: Otsuka Pharmaceutical
Location: Princeton
Posted on: January 27, 2023
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Job Description:
Job Summary Otsuka America Pharmaceutical, Inc. has launched a
new customer engagement approach designed to better deliver on
patient, caregiver, and HCP expectations in an evolving healthcare
environment. The new model is built around where patients get their
care-locally, with the intent to better serve patients, caregivers,
and healthcare providers, delivering a higher quality experience
that ultimately is focused on improving patient care.The local
"ecosystem approach" creates a unified focus among account
management, medical, patient access and market access to engage
local healthcare systems and identify opportunities to improve the
patient experience. Through this matrix model, customers will now
experience more coordinated and seamless care with digital-enabled
support to help bridge care gaps. The Associate Director, Customer
Strategy will report to Senior Business Director and provide
strategic support to identify business opportunities and shape the
business plan.The Associate Director Customer Strategy role offers
an opportunity to drive revenue growth by identifying and
supporting the delivery of key customer-centric strategic
initiatives. The role will need to work collaboratively with all
roles across the ecosystem to support the appraisal of business
opportunities from multiple perspectives. This reflects the
team-based approach that Otsuka will be adopting to drive customer
engagement quality, accountability, and cohesion around patients
and healthcare providers. Ultimately, it is all about putting
customers at the center of everything they do.PurposeThe Associate
Director Customer Strategy will work in close partnership with the
Senior Business Director and collaboratively with cross-functional
peers to shape the business plan for the region and support the
development and execution of strategic business initiatives across
the ecosystems in the region to deliver Rx and revenue growth,
profitability and overall value creation for Otsuka, customers, and
patients.Job Description 1. Identify key insights and trends in the
region by synthesizing complex information from multiple sources-
Develop and maintain a deep understanding of the regional
marketplace, customer preferences, the competitive environment and
emerging industry trends- Provide constructive challenge to the
Business Director to ensure the identification of key issues that
will impact on the delivery of the strategic imperatives-
Coordinate with commercial, medical, legal, compliance, operations,
and commercial analytics in a compliant manner to harness all
sources of information and continue to enhance data sources and
analytics2. Apply deep strategic insight and business acumen to
shape large opportunities within the region, working in close
partnership with the Business Director to enable effective decision
making and allocation of resources and investments- Building robust
business cases by providing analytical and presentational support
for business cases and business reporting, including business
reviews- Model key strategic programs and business opportunities to
facilitate decision making- Advise the Business Director and
Ecosystem Leads on investment and resource allocation to allow for
innovative, tailored customer-centric initiatives and programs that
strengthen customer engagement and patient outcomes3. Translate the
regional strategy into a robust multi-faceted business plan shaped
in collaboration with the Business Director and support the
delivery of this business plan through the ecosystems- Create and
communicate the regional plan to Ecosystem Leads and work
collaboratively with them to shape and align Ecosystem business
plans- Advise the Business Director and Ecosystem Leads on resource
allocation to deliver the business plan with maximum impact on
business and customer outcomes- Ensure alignment and integration of
Ecosystem business plans and address any inconsistencies that may
reduce business impact- Monitor the regional P&L and advise
Business Director on challenges & opportunities to maximizing the
P&L- Work closely with cross-functional leaders to define the
optimal performance measurements and performance management
programs required to optimize organization success and provide
ongoing understanding of how value is being created and delivered-
Monitor and report on business plan execution and support the
adaptation of business plans to address changing customer and
market conditions where necessary Qualifications Preferred ---
Bachelor's degree: MBA or other related graduate degree preferred,
ideally in a discipline with strong strategic, quantitative, and
business analysis--- Previous cross-functional industry experience
in commercial life sciences (pharma or biotechnology) or related
industry engaging with key healthcare ecosystem players (e.g.,
payers, health systems)--- Exceptional strategic and business
acumen skills to uncover underlying trends and insights and
understand business performance through different lenses--- Ability
to work in an ambiguous environment undergoing transformation---
Demonstrated ability to lead without authority, need to be able to
drive through execution across multiple internal and external
functionally diverse stakeholders--- Proven track record in
coaching, training and/or mentoring peers or others as assigned;
helping such others to better meet or exceed their goals, targets,
and other responsibilities--- Proven track record for consistently
meeting or exceeding financial and/or other quantitative targets,
as well as qualitative goals--- In-depth knowledge of strategy
development, including contracting strategy, administration and
pull through is a strong plus--- Previous field sales management
and/or marketing experience in the Neuroscience or Nephrology
market, or related industry is preferred--- Strong understanding of
healthcare compliance, legal and regulatory landscape#LI-Remote
Keywords: Otsuka Pharmaceutical, Trenton , Associate Director, Customer Strategy - Neuroscience- South, Executive , Princeton, New Jersey
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