Client Engagement Manager

Company: Diverse Lynx
Location: Princeton
Posted on: January 27, 2023

Job Description:

Job Title: Client Engagement Manager (Govt. Healthcare Domain)

Location: Atlanta, GA (Remote)

Type: FTE or # months contract to hire





Job Details:

Job summary

" Interact with customers, identify their needs, and collaborate on building their products and services that suit their interests.

" Subject Matter Expert in the Healthcare domain (Govt. Healthcare), who can work with the customer on their long term roadmaps and plans, based on their vision.

" Hands on expertise in project/program management and agile best practices across large and complex engagements.

" Proven experience working in a matrixed environment, managing multiple stakeholders

" Experience working in long term implementation and migration engagements

" Ability to streamline engagement delivery, focusing on improving value to customers.

" Work effectively in a dynamic environment with changing priorities

" Ability to influence, negotiate, resolve conflicts and achieve results

" Manage engagement goals to achieve customers business outcomes by managing issues, risks, decisions, dependencies, and action items.

" Interface with various customers and internal stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors)

" Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.

" Identify new opportunities in the engagement, contributing to account growth

" Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout the engagement.

" Collaborate on RFPs, Solutioning, Proposal presentations, etc. focusing on customer needs and outcomes

" Understand technology principles and services including infrastructure, business applications, data management, data insights, security, devOps, etc.

" Ability to understand the client relationships, team dynamics, environmental and cultural nuances and adapt to achieve engagement success.

" Team player who effectively integrates, motivates, and builds relationships with cross-functional team members, key stakeholders, executives, and other individuals

" 20+ years of IT experience

" 5+ Years of subject matter/product owner experience in the Healthcare domain

" 7+ years Project Management experience leading and delivering enterprise-level IT engagements in IT Professional Services or consulting organization supporting Fortune 500 customers.

" 3+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects

" Managed engagements using both Waterfall and Agile/Iterative methodologies

" Evidence of on-going education through certifications and training

" At least one active project management certification (e.g.,PMP, APM, CSM, PMI-ACP, PRINCE2)

" Bachelor's Degree in STEM

Keywords: Diverse Lynx, Trenton , Client Engagement Manager, Executive , Princeton, New Jersey