Sr Manager Shared Services
Company: Apria
Location: Trenton
Posted on: March 17, 2023
|
|
|
Job Description:
Location: Remote, UNAVAILABLE, United States
Categories: Full-time
Full/Part-time: Full-time
Work Location Type: Fully remote
Job Summary
ABOUT THE COMPANY
Apria Healthcare's mission is to improve the quality of life for
our patients at home. We are looking for empathetic, thoughtful and
compassionate people, to meet the needs of our patients. Already an
industry leader in healthcare services, we provide home respiratory
services and select medical equipment to help our patients sleep
better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
Managers will manage full-time/part-time employees and drive
continuous improvement of processes and procedures across the
organization. Most importantly, this position nurtures culture and
engagement while overseeing strategies focused on improving the
overall experience of employees and patients. Key responsibilities
for creating a positive, employee-centric environment
include:
Cultivating and promoting a culture that reinforces Apria's vision
and core values by creating a diverse, inclusive and
psychologically safe work environment.
Creating an inspiring team atmosphere with an open communication
culture.
Maintaining a big picture perspective; able to link programs,
activities, and communications in ways that support a cohesive
employee experience.
Setting clear, concise, and attainable team goals.
Motivating team members to be fully engaged and to perform at their
fullest potential.
Leading by example with clear direction, candid feedback, and a
communication style that results in trust and optimism.
Recognizing high performance and reward accomplishments.
Encouraging creativity.
Suggesting and organizing team-building activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee and direct day-to-day operational team(s) activity in
Shared Services; Shared Services teams are responsible for
supporting hundreds of local branch offices across the country:
Reviewing new patients orders and documentation submitted by
referral sources to obtain required documentation and clinical
requirements of individual health insurance plans, allowing our
patients to maximize their available health plan benefits and to
receive the much-needed care as soon as possible.
Acting on behalf of the local branch offices after hours, and
during weekends and Company holidays to accept urgent calls from
patients and referral sources, troubleshoot equipment issues,
handle urgent new patient set ups, and dispatch local technicians
or respiratory therapists, as needed, or to provide other necessary
support.
Assisting patients by coordinating medical equipment and supply
necessary to support the patient's travel needs, including
branch-to-branch coordination or other efforts.
Provide accountability for Shared Services team, coach, and develop
staff.
Conduct strategic needs assessments to determine back-office
support needs of the field partners and ensure the Shared Services
teams are highly motivated to achieve the best outcomes for our
patients, referral sources, and other clients.
Manage collaborative business relationships within the field
leadership through close collaboration, partnership, engagement and
communication.
Monitor trends in transactional activities to determine where
efficiencies may be gained through process improvement.
Initiate and monitor action plans when business results are not
meeting established operational targets or indicate future
operational performance issues.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
This position manages all direct reports of the department and is
responsible for the performance management, hiring, and discipline
of direct reports within the department.
Provides direction and guidance in work assignments.
Provides timely coaching and feedback to staff.
Ensures work assignments are completed accurately, efficiently and
timely.
Minimum Required Qualifications
Education and/or Experience
Bachelor's degree or equivalent experience required.
Proven work experience as a team leader or supervisor.
In-depth knowledge of performance metrics.
SKILLS, KNOWLEDGE AND ABILITIES
Outstanding verbal and written communicator: demonstrated ability
to simplify complex ideas, tell a compelling story using data, and
create and deliver compelling presentations for senior
leadership.
Exemplary relationship builder and team player: experience building
successful partnerships and influencing stakeholders and
colleagues, with direct authority, to drive projects forward.
Accomplished problem solver: creative yet pragmatic, with ability
to effectively problem-solve anticipated and unexpected
challenges.
Strong results driver: consistently delivers flawless execution and
high-quality deliverables despite ambiguity, at time managing
simultaneous projects with competing priorities.
Excellent strategic thinker: ability to synthesize multiple inputs,
use incomplete information to get to crux of issue, and step back
and see bigger picture.
Decision-making skills.
Certificates, Licenses, Registrations or Professional
Designations
Computer Skills
Language Skills
Mathematical Skills
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or
standing, repetitive wrist motions, grasping, speaking, listening,
close vision, color vision, and the ability to adjust focus. It
also may require occasional lifting, carrying, walking, climbing,
kneeling, bending/stooping, twisting, pulling/pushing, walking,
bending, stooping, and reaching above the shoulder. This position
also may require the occasional lifting of equipment up to 50
lbs.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements,
and work environment described above are representative of those
typically required for this position but may vary depending on
staffing and business needs at specific locations. The inclusion or
omission of a specific duty or physical requirement is, therefore,
not determinative of whether that function is essential to a
specific individual's position. Reasonable accommodations will be
provided to assist or enable qualified individuals with
disabilities to perform essential functions.
Benefits
Comprehensive benefits package offered for eligible employees:
Competitive salary
Ability to have early access to earned wages
Medical, Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings
Accounts
Life, AD&D and Disability Insurance
Paid Time Off, including Vacation, Personal Time, Paid Sick Leave &
Paid Holidays
401K Savings Plan (available immediately)
Educational Assistance
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for
Veterans Day
Career Advancement/ Development Opportunities
Compensation
Compensation is commensurate with experience
Annual compensation is based on a 40 hour week
EEO Statement
As an EOE/AA employer, Apria Healthcare is committed to providing
all applicants and employees with equal access to employment
opportunities, regardless of sex, race, age, color, national
origin, disability, pregnancy, religion, genetic information,
sexual orientation, transgender status, gender identity, marital
status, veteran status, or any other characteristic protected by
federal, state, or local law. Apria Healthcare shall abide by the
requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These
regulations prohibit discrimination against qualified individuals
on the basis of protected veteran status or disability, and require
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified protected veterans
and individuals with disabilities. AA/EOE, M/F/Disability and
Vet
Keywords: Apria, Trenton , Sr Manager Shared Services, Executive , Trenton, New Jersey
|
Click
here to apply!
|
