General Manager

Company: QDOBA Mexican Eats
Location: Princeton
Posted on: March 18, 2023

Job Description:

POSITION SUMMARY: Responsible for managing restaurant operations. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory --requirements.How it's Done---People

• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulationsGuest Service
  • Manages daily activities to achieve excellence in restaurant operational --performance
  • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
  • Reviews practices and modifies as needed to continuously improve the guest experience
  • Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
  • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent serviceBusiness Results
    • Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
    • Identifies trends and implements action plans for improvement
    • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
    • Considers cost/benefit impact of financial decisions and works to protect the brand
    • Monitors costs and adherence to budget and restaurant goalsIt's All About---Keeping it Real
      • Being passionate about the Brand
      • Being genuine and humble
      • Having a desire to be of service to others
      • Embracing diversity
      • Leading by example
      • Serving One Another
      • Leading through your people
      • Treating everyone with respect and dignity
      • Creating an environment that enables people to be their best
      • Celebrating successes
      • Never walking past a problemServing the Guest
        • Bringing the brand to life
        • Knowing our guests
        • Creating an environment that meets our guests' expectations
        • Delivering cravable flavors and ravable service
        • Setting the course for the teamLearning & Growing
          • Teaching, leading and coaching
          • Collaborating with peers
          • Hiring and building talent
          • Embracing the need for personal growth and developmentDelivering Results
            • Manage and growing a business
            • Building connections with guests and the community
            • Protecting the Brand by following established procedures
            • Taking initiative to grow the business
            • Being accountable for personal and team resultsPOSTION REQUIREMENTS: High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years' experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful.--Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check.--Must successfully complete the in-house management training program.--Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: QDOBA Mexican Eats, Trenton , General Manager, Executive , Princeton, New Jersey