Manager - Application Service Maintenance
Company: Disability Solutions
Location: Raritan
Posted on: March 19, 2023
|
|
|
Job Description:
Johnson & Johnson Technology Services (JJTS) is recruiting for a
manager - Application Service Maintenance, SAP Business Service
supporting ERP Shared Service Domain for Corporate Finance product
Line in North America. This position will be based in Raritan, NJ.
Caring for the world, one person at a time has encouraged and
united the people of Johnson & Johnson for over 130 years. We
embrace research and science -- bringing innovative ideas,
products, and services to advance the health and well-being of
people. With $76.5 billion in 2017 sales, Johnson & Johnson is the
world's most comprehensive and broadly-based manufacturer of health
care products, as well as a provider of related services, for the
consumer, pharmaceutical, and medical devices markets. There are
more than 250 Johnson & Johnson operating companies employing over
125,000 people and with products touching the lives of over a
billion people every day, throughout the world. If you have the
passion and desire to touch the world, Johnson & Johnson has the
career opportunities to help make it happen. Technology has a
tradition at our company in the way we use it to accelerate and
drive the products and services we provide. Our goal is to
continuously innovate the landscape of products we deliver while
making a lasting difference in people's lives. If you want to take
on the challenge of building something amazing for a global
healthcare technology company, then this is the place for you. The
anticipated pay range for this role is $97,000- $166,750. This
challenging opportunity will reside in our ERP TS team being
responsible for ERP Shared Services - Corporate Finance business
service. This role will report to the Sr Manager, ERP Shared
services Corporate Finance ERP Services. In this role, the Service
Manager incumbent will support the Application maintenance of all
SAP ECC and S/4 HANA Global Finance Business services. This role
will be responsible for Service Level Management, Application &
Technology Portfolio Management, Financial Management,
Incident/Problem Management, Knowledge Management, Compliance
Activities, and Continuous Service Improvement. Responsible for the
End to End experience of our customers and how our systems perform
using industry-leading tools and approaches. Responsible to improve
IT Product quality by focusing on preventative measures through
automation to eliminate product reliability issues and
collaborating with our Technology Product Owners (TPO) to deliver
high quality and high availability. Key Responsibilities: Primary
responsibilities of this role will include: Service Level
Management Ensure that an agreed level of IT service is provided
for all current IT services, and that future services are delivered
to agreed achievable targets. Responsible for full SLM Lifecycle
(Create SLAs/OLAs/Contracts, Define Service Level Requirements,
Monitor & Report on Service Levels, Perform Service Level Reviews)
including CSI initiatives that improve service. Reviews generated
forecast, pricing, and billing with partners/customers. Educate
partners and users on how to engage with AM (portfolio changes,
request catalog, etc). Ensure Data and Compliance Assessments are
completed as required. Manage NC/CAPA as needed. Application &
Technology Portfolio Management Analyze portfolio scope, find
opportunities, facilitate portfolio changes
(add/change/deactivate). Manage the portfolio of business
applications under AM support and ensures CMDB data accuracy. In
partnership with App Dev and Infrastructure, identify ALM/TLM
initiatives for inclusion in the PLO business plan. Perform impact
assessment and high-level cost estimate. Incident Management
Overall responsibility for Incident Management for SAP-Corporate
Finance Business Services. Collaborate with other technology
service teams to ensure incidents are efficiently investigated
end-to-end with minimal hand-offs between teams. Monitoring
progress on the resolution of known errors and advising incident
management staff on the best available workaround for incidents.
Owns communication to business/BT on major incidents. Problem
Management Managing & providing guidance in analyzing problems for
identifying the root cause, prioritization, and classification.
Owns communication to business/BT on problem management progress.
Knowledge Management Promotes KM standard methodologies and
champions improvement initiatives. Attend and give to KCS Council.
Contribution and continued maintenance of KAs to repositories &
coaching resources within the organization. Responsible for
Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture,
IT Knowledge Structuring and Retention, IT Knowledge Access and
Sharing). Continuous Service Improvement Using important metrics
and the voice of customers to identify & implement service
improvement opportunities, self-service capabilities & automation
to improve the overall service delivery. Collaborate with
Technology Product Owners, and other Service Managers to identify
and implement service management process improvements. Every day,
this role will provide you the opportunity to:
Keywords: Disability Solutions, Trenton , Manager - Application Service Maintenance, Executive , Raritan, New Jersey
|
Click
here to apply!
|
