Content Management Specialist

Company: Alpha Consulting
Location: Trenton
Posted on: May 25, 2023

Job Description:

CONTENT MANAGEMENT SPECIALIST LAWRENCE TOWNSHIP, NJ 50% Hybrid. Project Description:

• Assist with the implementation of the US & Non-US Medical/Legal/Regulatory (MLR) review and approval process within the Veeva global enterprise review and approval system.
• Support the daily operations of the enterprise MLR process and administrative management.
• Support the team with the development of training resources.
• Manage and maintain MLR system administration and user access support for all markets including internal and external users.
• Provide Level 1 support to internal and external system Users.
• Key Responsibilities
• Responsible for Level 1 client support providing all enterprise system Users with business guidance and recommendations regarding the MLR workflow process.
• Able to identify and escalate technical issues to management team and Level 2 technical support when needed.
• Ability to provide User facing online/remote support training for US and Non-US markets.
• Provide daily system operations support including, but not limited to, managing User access and permissions, onboarding, and maintenance of User access records for auditing purposes.
• Responsible for executing User Acceptance Testing in support of system releases.
• Ensure all user access requests are completed accurately on a daily basis. Required Skills:
  • 4-year Bachelor's degree.
  • 1-2+ years proven experience supporting MLR workflow processes and administration including Veeva PromoMats is preferred.
  • 1-2+ years' experience in pharmaceutical or regulated industry.
  • Familiar with creating system support training materials for a diverse audience.
  • Ability to understand detailed complex processes and requirements in order to provide training and support to users.
  • Ability to know when to raise issues to management in a professional manner for guidance and resolution.
  • Demonstrates interpersonal and client support skills, including face-to-face and remote interactions.
  • Ability to work harmoniously as part of a team with diverse responsibilities while building relationships and alignment across matrix teams.
  • Must be able to manage multiple priorities in a fast-paced environment utilizing excellent planning, prioritization, management, and organizational skills.
  • Excellent communication skills able to provide clear, concise, written, and verbal guidance and written instructions, particularly for detailed system training and complex system information.
  • Experience with Microsoft Office and MAC products; Adobe Acrobat and E-Learning software; SharePoint sites and Veeva PromoMats. This 6+ month position starts ASAP. Please E-MAIL your resume (attachment to email) with rate and availability to Charelen: ALPHA'S REQUIREMENT #23-00972 MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

Keywords: Alpha Consulting, Trenton , Content Management Specialist, Executive , Trenton, New Jersey