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Business Support Manager

Company: Bank of America Corporation
Location: Pennington
Posted on: May 27, 2023

Job Description:

Job Description:The CPT COO team is responsible for running and controlling business operations processes including Forecasting, Financial Management, Workforce Management, Workspace Management and Executive Support, leveraging partnerships with Finance, Human Resources, Talent Acquisition, Global Business Services, Portfolio Delivery and Risk to effectively run the business of technology. Prior program management or technology delivery experience handling multiple facets of running the business of technology: financial management, project management, process improvement, reporting, data analysis, governance, operations and technology management, and strategic planningThis role will provide horizontal business support for the CPT organization, including, but not limited to: providing editorial and technical expertise to help develop and deliver communications for Release Highlights and Monthly Accomplishments, requisition/staffing management, and organizational health. This role will partner with other Business Support Managers (BSMs) in CPT COO to drive business decisions and ensure consistent practices around critical operational processes, serve as the point person for coordination of end to end business activities, and articulate risks and opportunities to financial forecasts and business outcomes. The person filling this role will need excellent communication skills and have the ability negotiate and work with all levels of employees, including executive leadership. This role will proactively work with varying degrees of the organization to produce and uphold a high standard of quality on program materials, process execution, and communications.Responsibilities include:* Write articles about successful teams and initiatives, and significantly expand upon the success story repository* Translate complex content into everyday language* Deliver accurate, polished written communications with strong word count economy* Provide support and expertise in PowerPoint; suggest effective ways to visually represent information, applying graphic design skills* Help technologists articulate the business value and impact of their work, in plain English* Work with peers and tech leaders to create content and promote initiatives, often under tight deadlines* Exhibit a grasp of technology-oriented subject matter; be able to apply metaphors to explain complex concepts to non-technical audiences* Collaborate with stakeholders, solicit feedback and build consensus among constituents who have diverse perspectives and priorities* Ensures consistent practices around key processes* Conducts ad-hoc analysis and reporting on a range of topics* Develop processes to optimize tool integration and best practices* Prep for Org Health monthly routines* Negotiate vertically and horizontally to leverage resources and teams to drive transformationRequired Skills* Strong analytical and organizational skills with a focus on attention to detail* Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently* Advanced/Expert MS Office skills, especially Excel and PowerPoint* Extremely organized/excellent time management skills* Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency* Proven ability to develop executive ready communications and presentations.* Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities* Demonstrated strong stakeholder focus with ability to deliver collaborative results* Consistently thinks and acts horizontally, beyond their primary set of responsibilities; is a thought leader; is proactive and connects the dots* Thinks and acts with Operational Excellence in everything they do; relentlessly pursues and drives work to improve processes and technology that will make Bank of America the best place to work-Demonstrates a bias for action and a commitment to build/maintain partnerships* Creative thinking with the ability to translate concepts/ideas into tangible action plans* Ability to analyze data/information, draw conclusions and provide solutions* Prior writing experience; communications or journalism* Strong client service skills and the ability to interact effectively with employees at all levels* Experience working in a corporate environment; strong collaboration skills* Polished, professional demeanor; excellent listening and influencing skills* Proven record of superior project execution, tact, diplomacy, negotiating skills and ability to collaborate with colleagues from diverse backgrounds* Ability to prioritize deliverables amid ever-changing demands* Significant detail orientation, as well as a strong persistence in achieving goalsDesired Skills:* Prior experience in finance or business support* Social media expertise and experience promoting user-generated content* Graphic design capabilities and data visualization skillsShift:1st shift (United States of America)Hours Per Week:40

Keywords: Bank of America Corporation, Trenton , Business Support Manager, Executive , Pennington, New Jersey

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