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Custodial QA, Training & Development Manager

Company: Princeton University
Location: Princeton
Posted on: November 18, 2023

Job Description:

Overview:This multi-faceted Manager position is part of and is an integral member to the Building Services Department by being responsible for the short and long-term implementation of various aspects of Quality Assurance, Safety, Equipment Maintenance, Training, and Development programs for Building Services. As a key member of the leadership team reporting to the Director for Building Services, the Quality Assurance, Training & Development Manager plans and organizes by working in a collaborative approach with the department leadership team. Managerial responsibilities include providing direct supervision of an Administrative support team of approximately three (3) employees and vendor oversight for all Building Services equipment maintenance. The Manager will foster a culture that incorporates the core values of Facilities (teamwork, innovation, integrity, inclusiveness, respect, and sustainability) and places high value on customer service, workplace safety, and the use of technology to support the department and campus mission. The incumbent also maintains strong communication and relationships with campus peers and partners, tailoring the operational resources and process to meet and exceed customer expectations. The incumbent represents the Building Services Department on University Committees and acts as a representative in the absence of senior management. Department Summary:As part of the Universitys Facilities Operations, the staff in Building Services has a daily presence in every building on Princetons campus, and is responsible for cleaning, moving, logistical support of campus events, and running the surplus program, including several warehouse complexes for rental equipment, documents storage, surplus items and a few important artifacts managed by Building Services. We also maintain or inspect student laundromats, campus fire extinguishers, and the University waste and recycling stream. Our teams clean over 10,000,000 square feet daily, deliver, set up, and take down over 125,000 pieces of rental equipment each year, manage nearly 100,000 square feet of warehouse space, and remove over 5,000 tons of waste and recycling each year. Responsibilities:Quality Assurance

  • Responsible for the Quality Assurance Program within the Department of Building Services to include training and development of staff.
  • Review, track, and trend data to assist with training and developmental needs/requirements.
  • Utilize data to develop and lead action plans to improve quality of services and standards lead a culture of Continuous Quality Improvement.
  • Provide management with results and data as they relate to quality assurance and safety assessments for each area.
  • Organize employee training /retraining sessions based on data results.
  • Assess and improve service and quality in conjunction with operational management.
  • Analyze department data to establish universal standards and thresholds.
  • Partner with the leadership team to ensure staff follows recommended/approved/agreed practices for all work-related tasks and maintains proper quality.
  • Actively participate in external professional meetings/activities/career development and seminars, etc. to ensure industry knowledge of best practices and procedures.
  • Consistently seek ways to improve efficiency, service quality, and reduction of environmental impact in all aspects of Building Services.
  • Develop and chair a Building Services Department QA Steering Committee.
  • Show our core value of Innovation in support of the department, encouraging creativity, sharing valued remarks, and demonstrating perseverance with recommendations to management.
  • Show our core value of Respect when representing the university or department during campus activities, customer service, or other topics of general interest to the public or University Community.Training and Development
    • Responsible for the training and development of all staff to ensure employees are safe and customer expectations are met or exceeded.
    • Responsible for the New Employee Orientation Program and all mandatory training/development or informational sessions.
    • Review reports to identify and create training opportunities for staff.
    • Responsible for the development and coordination of appropriate training and development sessions.
    • Responsible for the timely compilation and submittal of Department required reports and documentation follow-up.
    • Partner with operational management to conduct and assess quality control inspections and results.
    • Ensure personnel records reflect all aspects of training and development individually achieved and /or participated in.
    • Model our core value of Teamwork by developing internal and external partnerships to better accomplish goals; maintain good working relationships with co-workers, superiors, and the public.
    • Demonstrate our core value of Inclusiveness by representing strong employee morale and cultivating a culture of inclusion, fairness, and effective leadership while embracing diversity in recruitment and talent retention efforts.
    • Model our core value of Sustainability while performing work duties such as waste removal, product usage, and interacting with the campus community to encourage good recycling habits. Safety
      • Coordinate with Environmental Health and Safety (EHS) in conducting safety assessments to ensure that Building Services staff are meeting safety expectations. Document any issues and make recommendations for improvement.
      • Develop and distribute weekly Safety Briefs for team Safety Huddle meetings.
      • Develop and maintain EHS plans, such as Hazard Communication and Bloodborne Pathogen Control plans.
      • Maintain and update the Campus-wide Safety Data Sheets (SDS) manuals for the Building Services Department.
      • Practice our core value of Integrity by performing job duties in accordance with University and departmental policies and procedures, professional standards and practices, and in accordance with relevant laws, regulations, and practices.
      • Responsible for the coordination of safety and quality systems within the department, such as Staffing Analysis, Safety, and Quality Assurance.
      • Responsible for the Safety and Quality Assurance Program including all training and development of all Custodial staff.Equipment Maintenance Management
        • Oversight responsibility for the Preventive Maintenance program of all equipment within Building Services.
        • Oversee and manage vendor contract for equipment repairs and preventive maintenance.
        • Ensure all relevant information/documentation is updated appropriately within the Maximo Computerized Maintenance Management System.
        • Assess equipment condition and repair history to make recommendations for replacement.Qualifications:Minimum Qualifications:
          • Associates degree and a minimum of five years experience in a custodial environment, or an equivalent combination of education and experience.
          • Previous experience and demonstrated ability to provide effective leadership within a commercial/institutional facilities management environment.
          • Previous experience and demonstrated ability to effectively train staff within a commercial/institutional facilities management environment. Ability to create a positive learning environment and develop ongoing training for new and existing staff.
          • Work independently within established Departmental / Division objectives.
          • Exercise considerable initiative, good judgment and diplomacy in resolving issues with Departmental guidelines. Consult with Director regarding unusual circumstances or problems.
          • Excellent verbal and written communication skills.
          • Ability to achieve progress on multiple tasks and multifaceted areas of responsibility.
          • Highly developed analytical skills with ability to analyze and process data / statistics.
          • Fundamental knowledge of Microsoft programs such as Outlook, Word, and Excel.
          • Ability to influence, direct and guide others in order to gain their loyal cooperation in the accomplishments of an objective.
          • Demonstrated ability to work in a culturally diverse environment with flexibility and composure.
          • Experience in customer service related business.
          • Need creative and effective problem-solving skills.
          • Experience and knowledge of equipment and methods used in the Building Services field.
          • Must have a valid drivers license, required by Risk Management, to drive a University golf cart/scooter.
          • Must be able to work weekends and after hours.
          • Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds.Preferred Qualifications:
            • Bachelors Degree
            • Experience in a higher education custodial environment is preferred.NOTE: All Facilities employees are core essential employees and are expected to be available to work as directed by the department during emergencies and certain campus events. Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS Standard Weekly Hours:36.25Eligible for Overtime:NoBenefits Eligible:YesProbationary Period:180 daysEssential Services Personnel (see policy for detail):YesPhysical Capacity Exam Required:NoValid Drivers License Required:No Experience Level:Mid-Senior Level:#LI-NC1

Keywords: Princeton University, Trenton , Custodial QA, Training & Development Manager, Executive , Princeton, New Jersey

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