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Senior Operations Manager

Company: Starr Bus Charters & Tours
Location: Trenton
Posted on: June 6, 2024

Job Description:

Starr Bus Charter & Tours seeks a proactive, organized, tech-savvy Senior Operations Manager. This crucial role will lead our driving team's safety performance and professional development. The ideal candidate will promote safe driving behaviors, foster a collaborative environment, and manage training programs to meet or exceed industry standards. The Senior Operations Manager will collaborate with Starrs executive team to consistently meet Starr's culture and safety performance standards.Job Description:Driver Performance Management: Lead a collaborative driver workplace that minimizes driver turnover and increases driver retention. Monitor the driving team daily to assess performance and adherence to company standards. Facilitate monthly pulse reviews to provide constructive feedback and identify areas for improvement. Through a data-driven approach, promote safe driving behaviors and conduct real-time one-on-one driver coaching, proactively reducing accident rates.Driver Professional Development: Lead a positive workplace environment that rewards continuous improvement. Support the individual drivers professional development through bi-weekly one-on-one meetings to address concerns and provide coaching. Ensure drivers are trained and prepared for all assigned job types. Identify training needs and coordinate training sessions to enhance driver skills and knowledge. Manage and implement an ongoing Driver Refresher Road Training program.Driver Training Program: Manage all aspects of Starr Bus Charter and Tours' new driver training program, including screening and interviewing potential candidates. Collaborate with the hiring team to assess candidate suitability for the training program. Oversee Starrs ELDT (Entry Level Driver Training) program for candidates without their Commercial Driver's Licenses (CDLs) or lacking proper endorsements. Stay informed about changes in industry regulations and adjust the training program accordingly.Dispatch Operations and other duties: Prepare drivers for upcoming trips and jobs, ensuring they have the necessary information and resources. Be proficient in dispatch software systems Be on call every 3rd week to address operational or safety issues outside regular business hours. Manage the bus cleaning service operation to ensure vehicles are clean, sanitized, and well-maintained.Qualifications: College degree in business, management, or similar. Leadership experience in the transportation industry or similar. Excellent organizational skills, ability to multitask, and develop/manage new processes. Clear and effective written and interpersonal communication skills for managing a diverse team to ensure alignment with company objectives. Adaptability and resilience in an industry that presents unexpected challenges and rapid changes. Mentoring mindset that offers learning opportunities and creates an environment where emerging leaders thrive. A record of innovative thinking that encourages creative problem-solving and openness to new ideas and technology. Proficiency in working with software systems to implement efficient processes and flows. Experience training drivers with the Smith System. Class B or higher CDL. (Preferred)Benefits: Paid Time Off Paid Holidays Medical/Dental Benefit Coverage Group Term Life Insurance Employee Contributed 401(k) plan Generous Discounts on All Starr Tours Productsby Jobble

Keywords: Starr Bus Charters & Tours, Trenton , Senior Operations Manager, Executive , Trenton, New Jersey

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