Sr. Manager, ServiceNow
Company: Disability Solutions
Location: Princeton
Posted on: October 19, 2024
Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more: .
Position Summary: This position plays a key role in designing and
maintaining ServiceNow. The person in this role will be responsible
for delivering new technology features and support fixes to
optimize BMS ServiceNow o perations and functional enhancements.
You will collaborate with stakeholders and IT teams to understand
requirements and implement solutions that enrich the platform and
enhance the user experience. At BMS, digital innovation and
Information Technology are central to our vision of transforming
patients' lives through science. To accelerate our ability to serve
patients around the world, we must unleash the power of
technology." We are committed to being at the forefront of
transforming the way medicine is made and delivered by harnessing
the power of computer and data science, artificial intelligence,
and other technologies to promote scientific discovery, faster
decision making, and enhanced patient care. If you want an exciting
and rewarding career that is meaningful, consider joining our
diverse team! Key Responsibilities:
- Collaborate with stakeholders, system architects and IT teams
to understand requirements and implement solutions that enrich the
platform and enhance the user experience
- Design solution on ServiceNow platform through Workflow , Flow
Designer, IntegrationHub , Orchestration, Mid Servers, Business
Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs,
Registry Events, Scheduled Jobs etc.
- Support and identify opportunities for continuous
improvement
- Adopt broad, enterprise-wide view and understanding of
strategy, processes and capabilities
- Support business process re-engineering efforts for at least a
couple medium-to-large software project
- Communicate status updates to stakeholders and manage
expectations
- Conduct User Acceptance Testing (UAT) to ensure the
requirements are met
- Engage and support business services and ensure adherence to
technology standards across capability delivery teams including
service providers
- Work closely with cross-functional teams to deliver ServiceNow
solutions
- T roubleshoot and resolve issues/ incidents
- Collaborate with product managers and stakeholders to ensure
requirements are clearly understood and backlog items are
prioritized and partner with Developers to design and implement the
solutions
- Demonstrate a flexible and adaptive approach to accommodate
changing requirements.
- Must be self-directed with proven ability to make mature
decisions supported by thorough data and process analysis.
Qualifications & Experience:
- D egree in Computer Science, Information Systems, related
field, or equivalent work experience
- 6+ years of ServiceNow experience
- Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM
(GRC/TPRM), HRSD)
- Proficiency in ServiceNow platform capabilities including
Service Catalog, Flow Designer, Workflow Editor, Scripting and
Integration Hub etc.
- Strong analytical and problem-solving skills to troubleshoot
and resolve technical issues
- Excellent communication and collaboration abilities to work
effectively with cross-functional teams
- Ability to work independently, manage multiple priorities, and
meet deadlines in a fast-paced environment
- Experience with ServiceNow integrations
- Experience with ServiceNow scripting languages
- Experience with ServiceNow reporting and analytics
- Experience with Agile development methodologies
- Experience with ServiceNow performance tuning and optimizatio
n
- Experience with ServiceNow security and compliance
- Experience with ServiceNow family and patching upgrades
- Makes decisions while understanding the team's work and how it
fits into"the broader enterprise
- Demonstrates awareness " of functional business context and the
impact on their own work
- Identifies opportunities to improve and grow,
balancing"performance feedback and career" development
- Displays understanding of"performance metrics driving the
team's goals and questions the external"environment and its'
implication on the goals and" strategies
- ServiceNow Certified System Administrator (CSA), Certified
Application Developer (CAD) or Certified Implementation Specialist
(CIS) certification is a plus If you come across a role that
intrigues you but doesn't perfectly line up with your resume, we
encourage you to apply anyway. You could be one step away from work
that will transform your life and career. Uniquely Interesting
Work, Life-changing CareersWith a single vision as inspiring as
Transforming patients' lives through science--- , every BMS
employee plays an integral role in work that goes far beyond
ordinary. Each of us is empowered to apply our individual talents
and unique perspectives in an inclusive culture, promoting
diversity in clinical trials, while our shared values of passion,
innovation, urgency, accountability, inclusion and integrity bring
out the highest potential of each of our colleagues.On-site
Protocol BMS has a diverse occupancy structure that determines
where an employee is required to conduct their work. This structure
includes site-essential, site-by-design, field-based and
remote-by-design jobs. The occupancy type that you are assigned is
determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned
facility. Site-by-design roles may be eligible for a hybrid work
model with at least 50% onsite at your assigned facility. For these
roles, onsite presence is considered an essential job function and
is critical to collaboration, innovation, productivity, and a
positive Company culture. For field-based and remote-by-design
roles the ability to physically travel to visit customers, patients
or business partners and to attend meetings on behalf of BMS as
directed is an essential job function. BMS is dedicated to ensuring
that people with disabilities can excel through a transparent
recruitment process, reasonable workplace
accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to . Visit to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your area.If
you live in or expect to work from Los Angeles County if hired for
this position, please visit this page for important additional
information: Any data processed in connection with role
applications will be treated in accordance with applicable data
privacy policies and regulations.
Keywords: Disability Solutions, Trenton , Sr. Manager, ServiceNow, Executive , Princeton, New Jersey
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