Account Manager I - ArcBest

Company: ArcBest Corporation
Location: New York
Posted on: June 1, 2025

Job Description:

(Amount listed is the base range and may differ by location.)Job DescriptionAccount Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.Responsibilities

• Manage business relationships and entertain customers
• Make sales calls and presentations to customers of all sizes
• Conduct calls and face-to-face meetings with customers
• Identify opportunities, solve problems, build relationships, secure profitable business, and increase market share through calls and emails
• Proactively pursue customers using networking, social media, referrals, etc.
• Create customized service solutions for customers' unique business challenges and initiate pricing
• Monitor industry competitors, new products, and market conditions to understand customer needs
• Negotiate service requirements and prices; establish service packages
• Collaborate with customers, management, and various departments within ArcBest
• Maintain and enhance knowledge of ArcBest service offerings
• Develop new accounts using company techniques
• Identify customer challenges and develop solutions to create opportunities
• Develop sales strategies and understand customers' business models
• Work collaboratively to achieve team goals
• Interact professionally and courteously with all employees and customers
• Maintain a positive, customer-focused attitude in a high-pressure environment
• Provide excellent customer service
• Complete itinerary and call reports as per company guidelines and IRS regulations
• Prepare monthly sales audit and expense reports
• Keep accurate territory account information in the company database
• Assist with collection processes and cargo claim prevention as needed
• Perform other duties and projects as assignedMinimum Requirements
  • Bachelor's Degree preferred; relevant experience considered
  • Experience in transportation industry and sales preferred
  • Proficiency in Microsoft Office Suite
  • Knowledge of business solutions, competitors, decision makers, and ArcBest policies/services is a plusCompetencies
    • Addressing Customer Needs
    • Cross-Selling
    • Negotiating
    • Perseverance and Follow-Through
    • Problem Solving
    • Relationship Management
    • Sales Closing and Agreements
    • SellingOther Details
      • Work Hours: Typically Monday - Friday, 8:00 am - 5:00 pm, with occasional irregular hours
      • Compensation: Salary position paid biweekly, with variable compensation includedAbout UsArcBest is a multibillion-dollar logistics company supporting the global supply chain with ground, air, and ocean transportation. We partner with customers to optimize supply chains through innovative solutions and technology. Join our team to support our values-driven culture and deliver excellent customer experiences.
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