Director, Journey Analytics

Location: Elkins Park
Posted on: June 23, 2025

Job Description:

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $129,200.00 – $213,200.00 Target Openings 2 What Is the Opportunity? We are looking for a passionate and results-focused leader to join the Enterprise Customer Experience Journey Analytics team. This role is an exciting opportunity to build and transform world class customer experiences across Travelers and drive measurable results by leveraging descriptive and diagnostic analytics to optimize the journeys of our customers, employees, and business partners. As a Director, Journey Analytics, you will lead complex analyses to quantify insights, identify opportunities, and partner with the business to influence strategic business decisions. You will design and influence actionable, meaningful success metrics, and monitor and evaluate outcomes to identify further optimization opportunities and communicate business results across senior leaders. You will lead strategic business partnerships across multiple functional areas to consult on CX priorities, influence strategic business decisions, ensure optimal outcomes, and optimize value through solution identification aligned with business strategies, and ensure future data direction. What Will You Do? Leverage and/or build data and analytics, to influence business strategy to leadership by translating insights into business value. Be accountable for business analytics support across multiple initiatives. Use data visualization and storytelling to leverage insights, communicate the business story, and influence solutions to senior leaders. Review and interpret complex data and identify trends to support Health of the Business. Oversee the design and ensure the execution of Proofs of Concepts leveraging various tools and techniques to develop capabilities. Manipulate complex raw data (structured and unstructured) and work towards the ultimate design required to meet business requests. Monitor complex business results to determine if desired results are achieved and influence recommendations to management. Leverage creative problem solving and deep technical and business knowledge to answer complex questions from business partners and package in a way to be used across senior leaders. Proactively coordinate with cross functional teams on varying business initiatives. Leverage industry best practices, analytic tools and techniques, market data and technology trends to identify and implement business opportunities. What Will Our Ideal Candidate Have? Bachelor’s degree in STEM (Science, Technology, Engineering, Mathematics), Economics, Business, or related. Seven years of descriptive analytics or related experience working in the P&C industry with knowledge of insurance products and concepts. Two years of technical team project leadership or people management experience. Experience using and building business intelligence tools. Deep understanding of business functions, operations, analytic functions and/or product of supported business line with the ability to translate insights into business value. Deep technical understanding of descriptive and diagnostic analytic processes, including multi-variate analysis, data quality, data reporting, and data retrieval. Ability to effectively communicate, present technical data and trends, and recommendations while understanding the financial impact of the business. Ability to understand business goals and identify best practices to execute and influence others. Awareness and adherence to established data management practices and standards. Strategic analytical and business mindset. What is a Must Have? Five years relevant analytics experience required. What Is in It for You? Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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