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ERLR Head, North America (New Consumer Health Company)

Company: J&J Family of Companies
Location: Skillman
Posted on: August 4, 2022

Job Description:

Johnson & Johnson is currently recruiting an ERLR Head, North America (New Consumer Health Company). This position may be located in Skillman, NJ or Lititz, PA. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues. Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes. Job Description: The ERLR Head, North America serves as a subject matter expert in the resolution of complex high-risk employee and labor relations issues of a Country, Cluster of Countries, or a Region. ERLR Head, North America is responsible for leading a team that provides services in a timely manner, treats the workforce respectfully and maintains elevated levels of confidentiality, trust, and integrity in the handling of sensitive matters. The ERLR Head conducts thorough investigations into highly complex ER issues and assists in the design/development, implementation, and ongoing maintenance of employee/labor relations strategy, practices, and policies. They are responsible for the Labor Relations expert consulting services to Businesses (such as collective bargaining agreements administration and negotiation, works councils' consultations, and other Labor Relations procedures). The ERLR Head may have a relationship and strategy management responsibility for a country, a cluster of countries and/or a region. The incumbent also develops tools and programs to aid in building and developing organizational, capability and strengthening employee engagement. Fosters thought leadership; facilitates knowledge transfer and stays abreast of leading-edge policies, provides support or leadership to continuous improvement initiatives, trends, and practices across the enterprise. The ERLR Head may be assigned key projects or roles. They foster a culture of collaboration and of rigorous adherence to standards, process excellence, and continuous improvement. The ERLR Head ensures a high level of partnership with other HR functions as well as business leaders and provides consistent governance. They represent the Company at the regional/country/cluster of countries level regarding all external ER or LR stakeholders. Responsibilities: Approximately 35% of the role will be devoted to the following: Manage country/cluster of countries/regional operational activities to achieve target key performance indicators, operational level agreements, and service levels by executing resource planning to ensure availability of staff and support. Manage the operational plans to increase the effectiveness of services while improving the customer experience and ensuring a consistent approach at the country/cluster of countries/regional level for ER and LR. This includes:+ Ensure timely and compliant handling of all ER-related cases, including grievance and discipline requests+ Supervise the implementation of the coaching & training initiatives for managers and employees+ Support management of grievance and discipline requests, due to their sensitivity and/or requiring higher level knowledge and authority and/or interaction with 3rd Parties+ Drive direct interventions with managers and employees on highly sensitive cases and/or escalations, define the Labor Relations Strategy both at the country/cluster of countries/region and legal entities level, with input from the team, business senior management & HR Business Partners+ Supervise the preparation & negotiation of all collective bargaining agreements within agreed parameters, participate in negotiations, when appropriate+ Conduct along with his/her team business impact assessment, ad hoc Labor relations consulting including for major workforce events (M&A, Divestitures, Restructuring, Reduction in Force), and participates in employee representatives' meetings if appropriate.+ The role will also include Performance Management - supervising the implementation of coaching & training initiatives of managers on managing low-performance issues+ Participate in effective implementation of all business and/or HR projects, both at the country and region level+ The role will also notify relevant COE, Global Policies team on regulatory changes and ensure workplace policies are current and in compliance with applicable local laws Approximately 35% of the role will be devoted to the following responsibilities:+ Provide professional guidance to teams within the Region+ Effectively integrate new support requirements into the region as they are introduced by HR special projects and initiatives+ As a member of the Regional HR Council, participate in the achievement of the strategy at the regional level+ Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor, and provide constructive feedback for performance improvement+ Maintain transparent communication channels with Regional and/or local ER/LR Representatives+ HR Business Partners and business leaders by summarizing and reporting on operational updates and issues for support, staff planning, and development+ Create & ensure efficient governance and collaboration with HR Business Partners & business stakeholders+ This role will work closely with internal and external colleagues within the country/work location(s), monitor team members' workload and performance, ensure proper assignment of cases and workload balancing, and lead/contribute to scheduled and ad hoc training in order to improve performance and promote continuous learning+ Specifically, impulse a coaching & training strategy dedicated to making the management community gain ER & LR capabilities+ Build an internal and external professional network to maintain an appropriate view of the workplace and marketplace and to leverage the Company's image (including representation of the Company in the industrial organization)+ Maintains frequent networking with employee representatives, formal or informal, while setting the right space for the members of his/her team for them to install close relationships Approximately 30% of the role will be devoted to the following responsibilities:+ Manage and monitor operational data and reports, constantly communicating performance with the team and actively working to identify and implement interventions to maintain service standards.+ Utilize operational practices and reports, including quality audits, and standard ad hoc reports in order to identify issues and take actions to achieve performance goals and targets.+ Implement continuous improvement opportunities to enhance the provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures, and work instructions and introduce key improvement plans for execution. Other responsibilities of the role include:+ Stay current on country/cluster of countries/regional employment and labor practices.+ Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor, and provide constructive feedback for performance improvement.+ Develop staff capability, knowledge, skills, and understanding of the country or countries and work locations by organizing frequent functional/ operational training and knowledge-sharing activities for members of the team.+ Comply with and enforce standards for maintaining a confidential and sensitive work environment for the team, focusing on customer service by handling all customer requests in a professional manner...... click apply for full job details

Keywords: J&J Family of Companies, Trenton , ERLR Head, North America (New Consumer Health Company), Healthcare , Skillman, New Jersey

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