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Patient Navigator Non Clinical-Hybrid

Company: RWJ Barnabas
Location: Somerset
Posted on: January 25, 2023

Job Description:

Job Summary:

The patient navigator collaborates with the primary care provider, all members of the health care team, and community organizations to accept referrals and manage cancer screening/oncology caseload. She/he works with other healthcare professionals to establish and maintain a climate of mutual respect, dignity, diversity, ethical integrity, and trust.

As part of the cancer outreach program, the Oncology Lay Navigator supports and executes the interventions and strategies in a particular territory to impact coordination of cancer care, integration with primary care and other specialty care, patient-centered communication and engagement in care and psychosocial and other supportive care with the goal to improve access to high-quality cancer care for underserved populations.

The Oncology Lay Navigator supports care that is culturally sensitive and linguistically appropriate, building collaborations with trusted community-based partner organizations that can help address the social determinants of health and the innovative use of digital tools to reduce barriers to care.

The Oncology Lay Navigator position is a grant funded position with Alliance for Equity in Cancer

Job Requirements:

Associates degree in Health Care, Human Services or a related field or equivalent work experience.

The candidate must possess a valid driver's license and be willing and able to drive a car.

Minimum of 2 years of health care in an office/clinic/hospital setting or human services experience preferred

Community Health Worker based care with a focus on culturally sensitive and linguistically appropriate assessment experience preferred

Previous experience in presenting health education materials to individuals and small groups.

Ability to effectively communicate preventive health and health management philosophies through community outreach

Spanish speaking preferred

Must have strong interpersonal skills and the ability to work with a vast array of internal and external health care providers. Demonstrates ability to be confident, personable, self-motivated. Demonstrates excellent communication skills, knowledge, judgment and leadership in a multidisciplinary environment. Knowledge of the relevant of health information and appropriate documentation methods. All patient related hospital departments, patients, families, visitors, nursing personnel and medical staff.

Category & details

Customer Satisfaction

Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests

Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs

Uses sound employee relations practices and maintains high levels of visibility and accessibility

Follows through on all customer requests and inquiries in a timely fashion.

Quality Management

Seeks feedback and recommendations from others to improve the quality, processes and services.

Contributes to improving quality services and productivity takes the initiative to continually evaluate one s work, report problems, suggest solutions and try new ideas

Financial Responsibility

Effectively allocates and schedules resources.

Utilizes resources, both labor and non-labor to maximize efficiency and quality.

Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.


Determines priorities and organizes work and time to meet them.

Follows sound employee retention techniques; effective selection and

Interviewing, recognition, fair and timely discipline, and ongoing performance feedback

Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively

Demonstrates cultural competency and ability to maintain a diverse workforce


Completes tasks and assignments in a timely, accurate and efficient manner.

Remains positive and focused despite obstacles and setbacks.

Demonstrates a sense of urgency in completing assignments.

Organizes multiple assignments and/or projects simultaneously to accomplish goals.

Job Functions

Business Acumen / Operational Effectiveness

Build and maintain relationships with key staff to build patient referral mechanisms and promote patient navigation services and high-quality cancer care.

Complete comprehensive assessments of the barriers to quality cancer care that contribute to disparities and identify information, resource and emotional support needs of newly diagnosed and medically underserved patients, survivors, and caregivers. Engage patients and families in creating potential solutions to financial, practical and social challenges. Effectively link patients referred from the community to resources that can improve care coordination and timeliness to treatment with Oncology Nurse Navigator ONN


Help patients communicate the complexities of the healthcare system by assisting with practical problem solving related to concrete needs such as lodging and transportation, and other services that decrease barriers to treatment. Identify appropriate and credible resources responsive to patient needs, practical, social, physical, emotional, spiritual, taking into consideration reading level, health literacy, culture, language and amount of information desired. Effective in getting ideas accepted through written and oral communication.


Support annual departmental goals and objectives based on philosophy and overall institutional goals.

Maintains department specific policy and procedures, Quality Assurance Plan, Safety Program, as well as assuring compliance to hospital-wide policies and guidelines of regulatory agencies.

People Management

Establish effective procedures for monitoring processes and evaluates. Demonstrates an ability to perform accurately and precisely in decision making during routine and crisis situations. Strives to instill an awareness of sensitive patient relations in interactions.

Personal Learning / Self-Management

Operates with a high degree of autonomy and authority while working within the framework of RWJBH s philosophy and policies.

Maintains professional affiliations and enhances professional growth and development professional growth and development.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

We offer a great work environment, competitive rates and excellent benefits, including:

* Medical/Dental/Vision plans
* 401 (k)
* Vacation/Personal/Holiday/Sick Time Off
* Short & Long Term Disability
* Basic Life & Accidental Death Insurance
* Tuition Reimbursement
* Health Care/Dependent Care Flexible Spending Accounts

RWJBarnabas Health is an Equal Opportunity Employer

Keywords: RWJ Barnabas, Trenton , Patient Navigator Non Clinical-Hybrid, Healthcare , Somerset, New Jersey

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