Physician Office Manager II (Occupational Health)

Company: Capital Health
Location: Pennington
Posted on: May 27, 2023

Job Description:

Overview:Position #: 1399Acts as the departmental liaison to all corporate clients and potential clients. Operates as a member of the "sales" team in pursuing and acquiring new business, in collaboration with client manager for EHE and Occupational Health. Provides in-depth description of services and quality standards to potential clients as part of new customer acquisition and ongoing customer service. Develops ongoing "first name basis" relationships with authorized individuals at corporate client companies. Oversees quality and safety of operations within the Capital Health framework in collaboration with the Occupational Health leaders. Manages the daily operations of the Occupational Health Center front-facing and back office functions.Responsibilities:Develops and maintains master fee schedules and master corporate client demographics database in both the electronic billing system and electronic medical record system. Ensures an exact match of interfaced information between EMR and billing system. Ensures accurate billing of corporate clients, including quality checking of charges entered by staff. Researches proper CPT coding and accurately names all charges to ensure compliance and customer satisfaction.Analyzes appropriate pricing for services requested. Negotiates with corporate clients to schedule services for large groups of workers. Assists the Director of the development of annual budgets within Capital Health guidelines and timeframe. Monitors budgets for appropriate utilization of resources. Demonstrates fiscal responsibility. Demonstrates proactive vigilance in identifying opportunities for cost reduction. Performs other department financial functions as required.Manages physician scheduling. Prepares time and attendance data for payroll submission. Supervises the work of the EMR system administrator.Oversees quality and safety within the Capital Health framework in collaboration with the medical director, nursing manager, client manager and director of the Occupational Health Center.Provides in-depth description of services and quality standards to potential clients as part of new customer acquisition and ongoing customer service while working closely with the client manager.Analyzes appropriate pricing for services requested. Collaborates with the Finance Department, clinical manager, client manager, and director in reviewing rates, coordinating charges, and adjusting fee schedules to meet market demands.Develops ongoing "first name basis" relationships with authorized individuals at corporate client companies. Negotiates with corporate clients to schedule services for large groups of workers. Ensures excellent customer service practices among operations staff.Supervises registration, scheduling, billing, record management, reporting, correspondence, and related processes. Oversees the daily patient schedule. Manages staffing for operations and medical staff. Evaluates performance and ensures competence of operations staff as evidenced by Capital Health guidelines and timeframes.Improves operational performance through development and utilization of appropriate systems, and outcomes based PI monitors. Develops, monitors and improves the quality and safety of operations, using tools such as standardization of procedures, and implementation of high reliability and error reduction practices.Ensures that operational standards support clinical practices, in collaboration with medical director, nursing manager, client manager and director of the Occupational Health Center. Schedules, organizes, and plans staff meetings, training sessions, guest presentations. Provides ongoing training and support to operations staff.Directs a variety of administrative, financial, and technical activities to ensure efficient, cost-effective operations for both clinical and non-clinical areas. Ensures quality professional contact and maintains a pleasant work environment. Reviews all client and patient complaints and concerns and resolves problems as they arise. Takes appropriate action to prevent recurrence.Adheres to department regulatory standards and maintains current department accreditations (DNV-GL, NJDOHSS, NJDEP). Maintains constant readiness for surveys as measured by preparatory assessment against standards.Engages staff in active, ongoing problem solving, systems development, and performance improvement activities. Plans and schedules building maintenance activities to ensure that facility is neat, clean, safe, and secure.Consults with Health Access, Patient Accounts, Finance, and Information System Departments to recognize areas for improvement and to determine appropriate measures to resolve problems. Ensures that all registrations, charges, and claims information are entered into the computer and workers' compensation tracking program daily.Participates in internal and external projects, committees, and activities. Participates in the development and implementation of policies, procedures, plans, and other documents.Requirements:Bachelors Degree in Business or health-related field or 5 years related experience in lieu of a degree.Two years office management experience or 5 years in lieu of a degree.Prior experience managing an Occupational Health or Employee Health office preferred.Possesses excellent organizational, interpersonal, conflict resolution, and verbal and written communication skills.Ability to effectively manage multiple locations and ability to respond efficiently and effectively within ther realm of several fast paced environments.Intermediate to advanced computer skills.Knowledge of insurance (ICD-9/10 coding, CMS regulations, state/federal regulations, CLIA, DOH, OSHA regulations) preferred.Solid knowledge of and experience in billing and health insurance guidelines and practices, including commercial, CMS and managed care payers.Solid knowledge of and ability to use electronic health records, scheduling, charging and billing systems.Frequent physical demands include: Standing , Walking , Wrist position deviation , Pinching/fine motor activitiesOccasional physical demands include: Sitting , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motionContinuous physical demands include: Talk or HearLifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.Our Network:Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine and to have a completed COVID-19 vaccine prior to start date, with the exception of individuals with medical and religious exemptions."Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."IND123.

Keywords: Capital Health, Trenton , Physician Office Manager II (Occupational Health), Healthcare , Pennington, New Jersey