Director of Patient Access Services

Company: Hackensack Meridian Health
Location: Lakewood
Posted on: January 20, 2026

Job Description:

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Director of Patient Access Services provides direct oversight, guidance, and communication for front-end operations. The position works closely with key stakeholders and leadership throughout the department and the designated site hospital location to deliver comprehensive and coordinated access. The position oversees every aspect of patient access, including scheduling, pre-registration, registration, Insurance Verification, Financial Clearance, Capacity Management, Data Integrity, and Training. The position is a key leader who promotes teamwork, encourages innovation, serves as a catalyst for change, and promotes creative solutions by serving as a role model. This position is required to be on-site. Responsibilities A day in the life of a Director of Patient Access Services at Hackensack Meridian Health includes: • Provides direct oversight of all areas of patient access, including scheduling, pre-registration, registration, Insurance Verification, Financial Clearance, Capacity Management, Data Integrity, and Training. • Develops staffing patterns and schedules in accordance with departmental requirements and budgetary constraints. • Conducts recruitment, interview, hiring, orientation and training processes. • Encourages and provides staff development through training, education, staff meetings and open communication. Ensures staff attendance is mandatory at educational sessions. • Develops goals and quality standards for staff. Involves staff in discussions, problem solving and goal setting. Scheduling, Pre-Registration, and Registration • Ensures adequate and accurate patient information is collected and verified at the time of scheduling, pre-registration, and registration to ensure seamless access to care. Collect co-insurance, co-payment, or provide estimated out-of-pocket costs for the service. • Ensures timely and accurate cash collections across the enterprise and point of service collections reconciliation. Quality Assurance and Training Development • Ensures detailed monitoring, audits, and feedback loops for front-end errors, preventative denials, estimates, and point-of-service collections. • Ensures and coordinates on-demand training and development for internal and external customers related to front desk operations. In addition, this position provides oversight, guidance, and facilitation for enterprise-wide EMR management and upgrade enhancements. • Establishes a clear vision for Access Services, PFS Team business & operations that supports HMHs Vision, Mission, and Shared Values; maintains a big picture view; foresees challenges and opportunities; scans and assesses environmental and industry trends to identify opportunities, assesses need to shift strategic direction, challenges status quo thinking and assumptions, and identifies innovative and breakthrough ideas that create value. With awareness of the managers goals, develops a succession plan and operates independently and conveys information effectively to team members to plan, implement, measure, motivate, and achieve these goals. • Reviews the clinical performance of all providers annually and acts as a resource for medical issues for providers. Monitors and advises referrals to specialists. Ensures credentials of providers are complete and current. • Understands the value of growth to proactively optimize the strengths of entities/departments for the benefit of the organization as a whole. • Other duties and/or projects as assigned. • Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: • Bachelors degree in Business Management or a related health field. • Minimum of 8 years experience in front end revenue cycle. • Minimum of 5 years of progressive management experience. • Demonstrated experience with IT functionality. • Excellent written and verbal communication skills. • Strong analytical skills and attention to detail. • Ability to maintain high morale in the workplace. • Ability to train team members as well as manage and direct as needed. • Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms. Education, Knowledge, Skills and Abilities Preferred: • Masters degree in Business Management or a related health field. • Project management experience. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $153,732.80 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: • Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. • Experience: Years of relevant work experience. • Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. • Skills: Demonstrated proficiency in relevant skills and competencies. • Geographic Location: Cost of living and market rates for the specific location. • Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. • Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Keywords: Hackensack Meridian Health, Trenton , Director of Patient Access Services, Healthcare , Lakewood, New Jersey