TrentonRecruiter Since 2001
the smart solution for Trenton jobs

Contract - Technical Customer Service

Company: iconectiv, LLC.
Location: Bridgewater
Posted on: April 9, 2021

Job Description:

#Location - Bridgewater, NJAbout iconectivYour business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv's extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit www.iconectiv.com. Follow us on Twitter and LinkedIn.Responsibilities:The customer service representative will be responsible for Tier 1 and Tier 2 customer support for the Trusted Communications products. The candidate must obtain an in depth understanding of the Trusted Communications products, platform, and features. This process includes learning and understanding the work flows associated with the onboarding and verification of consumers of the Trusted Communications products (both individuals and enterprise). This includes understanding and interpreting the error codes from the iconectiv solution on the failures. The candidate should be able to translate the internal error codes to valid business reasons on why the call was rejected. Ability to navigate multiple web interfaces including third party interfaces/logs to understand the issue is essential.Responsibilities will include--- Monitoring incoming customer calls and emails while meeting contractual SLA obligations.--- Managing trouble tickets from creation to closure.--- Documenting customer issues, researching a solution and providing a professional response in a timely manner.--- Maintaining an understanding of the Trusted Communications products and the requirements of each--- Maintaining a Service Desk User Guide.--- Obtaining knowledge of the Trusted Communications customer base,--- Building relationships with Trusted Communications customersThe role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and possibly deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical and financial system competencies.Required Qualifications:*** MUST be willing to work Rotational Shifts (9am - 5pm and 12pm - 8pm)***BS degree (preferred)--- Minimum 3 years of customer service experience is desired.--- Excellent verbal and written communication skills--- Experience with Service Now ticketing systems would be a plus.--- Excellent work ethic and customer focus.--- Initiative, critical thinking and good follow through are key characteristics.--- Strong organizational skills.Additional Skills:Knowledge of the Microsoft Office Suite of products (Advanced PowerPoint and Excel skills), ability to multitask.Relocation Benefits:This position is not eligible for relocation assistance.DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: iconectiv, LLC., Trenton , Contract - Technical Customer Service, Hospitality & Tourism , Bridgewater, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Dick's Sporting Goods: Retail Loss Prevention Leader
Description: DescriptionOn our team,
Company: Dick's Sporting Goods
Location: Hempstead
Posted on: 04/17/2021

Kitchen Team Member/Cook
Description: Heart of HouseKnow what it's like to be in the stadium on game day Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to (more...)
Company: Buffalo Wild Wings
Location: Miller Place
Posted on: 04/17/2021

Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time
Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...)
Company: Speedway LLC
Location: Manorville
Posted on: 04/17/2021


Line Cook
Description: You've got the skill, We've got the GRILL br br br The Line Cook at LongHorn: br br li Prepares
Company: Longhorn Steakhouse
Location: Lancaster
Posted on: 04/17/2021

Retail Merchandising Support Associate
Description: About: br Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back (more...)
Company: Macy's
Location: Lake Grove
Posted on: 04/17/2021

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Vineland
Posted on: 04/17/2021

Server Assistant - Busser
Description: Description: Love your job at Texas Roadhouse Join our family and work in a high-volume restaurant filled with fun. Are you interested in working with people in a fun and fast-paced environment If (more...)
Company: Texas Roadhouse
Location: Lancaster
Posted on: 04/17/2021

Line Cook
Description: Description: br Love your job at Texas Roadhouse Join our family and work in a high-volume restaurant filled with fun. br Are you a team player who can handle multiple responsibilities at once (more...)
Company: Texas Roadhouse
Location: Lancaster
Posted on: 04/17/2021

Restaurant Team Member - Crew (3063 - White Plains, Rte 119)
Description: Restaurant Team Member - Crew 3063 - White Plains, Rte 119 21010747 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical fast food experience. Chipotle has always (more...)
Company: Chipotle
Location: White Plains
Posted on: 04/17/2021

Customer Service/Sales
Description: Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Centereach
Posted on: 04/17/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Trenton RSS job feeds