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Retail Eyewear Specialist

Company: Visionworks
Location: Princeton
Posted on: November 19, 2021

Job Description:

Summary: Sell eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer's needs. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist's supervision. Educate patients on lens insertion and removal and overall care of contact lenses. Essential Responsibilities: 1. Greet all customers in-person and by phone promptly and professionally as per company customer service standards to include identifying customers' needs/lifestyle selling, offering current promotions, multiple pair offerings, obtaining prescription, use of the lens selling kit, offering our Unbeatable Price/Money-Back Satisfaction guarantee, etc. 2. Maintain social distance requirements. 3. Ensure compliance with social distancing, cleaning protocols and cleaning hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes / nose / mouth with unwashed hands. 4. Confirm appointment book: call appointments the day before to confirm the appointment time. Contact no shows. Call for insurance pre-authorization; notify patients when their contact lenses are available for dispensing, etc. 5. Conduct all pre-test functions for eye exams to specifications. Wipe down equipment in front of patient. 6. Use the lensometer to inspect finished eyeglasses to ensure compliance to the 7-Point Quality Check as well as provide a thorough dispense to ensure proper fit, etc. Adjust and repair customer eyewear 7. Instruct patients on the insertion, removal, cleaning, care and proper handling of their contact lenses. 8. Stock/re-stock merchandise, process defective, spoiled and cannibalized frames, clean and straighten displays and entire store to plan-o-gram. 9. Maintain the Contact Lens Special Order Log; reorder both Model and Special Order contact lenses, Contact Lens Solution Starter Kits and process returns and exchanges through the Distribution Center. 10. Follow company safety rules and standards. 11. Other duties as assigned by management. Education: * One (1) year of related experience * Optical preferred * HS diploma, GED or equivalent related job experience Additional Requirements: * Communication, interpersonal and negotiation skills. * Ability to read and interpret insurance information and prescriptions Mental/Physical Requirements: * Work changing schedules to meet business demands * Work inside location * Strong organizational skills * Speak clearly and effectively * Calculate and manipulate numbers/data * Read English * Problem solve/ reasoning * Meet customer expectations * Work under stress with interruptions and deadlines * Follow procedures and instructions * Use computer effectively and view computer screen * Exhibit empathy in all interactions * Bend and stoop continuously * Reach above shoulder continuously Training Requirements (where applicable) * Complete company required training within required timeframes * Cross training in all departments as needed Essential Responsibilities related to Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines). Essential Responsibilities related to Behavioral Characteristics: * Must be detail orientated and well organized. * Must be able to communicate clearly and effectively with other associates and clients. * Must be energetic and self-motivated. * Must be a team player. * Must be able to problem solve. * Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis. * Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc. HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program. Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned. Other details * Job Family Contributor * Job Function Retail Incentive Plan * Pay Type Hourly Apply Now * New Jersey, USA * Store 687, 475 Nassau Park Blvd, Princeton, New Jersey, United States of America

Keywords: Visionworks, Trenton , Retail Eyewear Specialist, Hospitality & Tourism , Princeton, New Jersey

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