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Housekeeping Manager - W Philadelphia - (21120114)

Company: Marriott International, Inc.
Location: Trenton
Posted on: January 16, 2022

Job Description:

Live Fully at Marriott International #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

W Philadelphia located at 1441 Chestnut St, Philadelphia, PA, 19102 is hiring a Housekeeping Manager.

Responsibilities include:
Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Supporting Housekeeping Operations and Budgets
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Celebrates successes and publicly recognizes the contributions of team members.

Providing and Ensuring Exceptional Customer Servic
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.

Apply now at https://jobs.marriott.com/marriott/jobs/21120114?lang=en-us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc. and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. - Facebook - Twitter - LinkedIn - Instagram
Visit marriott.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc., Trenton , Housekeeping Manager - W Philadelphia - (21120114), Hospitality & Tourism , Trenton, New Jersey

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