Sales & Customer Service Assistant
Company: Essential Direct Sales & Customer Acquisition Firm
Location: Trenton
Posted on: May 14, 2022
|
|
Job Description:
Job Description Sales & Customer Service Assistant We are
looking for a full-time employee who will provide customer service
and customer support to the organization. This position will
initiate and/or implement sales support action items as needed in
order to ensure that an excellent standard of service and a high
level of customer satisfaction are maintained. Full training is
provided in learning a product line to inform, assist and educate
customers on how products work. All candidates must be well-spoken
and able to present/themselves to others in a professional manner.
Tasks and Responsibilities of a Sales & Customer Service Assistant:
Interact with customers daily to inform of client products and
services Perform a needs assessment of the customer and recommend
products and services or pass along consumer leads to the sales
department depending on the level of expertise. Ensure and provide
quality service to external customers. Answer all customer
inquiries in a timely and professional manner. Process orders and
data entry with high-level accuracy. Take initiative and resolve
escalations or complaints. Maintain a positive representation of
the company and associated brands at all times. Utilizing training
materials in a meaningful way that ensures class graduates have a
smooth transition into successful, professional Customer Service /
Customer Retention position Creating a positive, fun, and
motivating environment to enhance employee performance and customer
satisfaction. Monitor individual progress to provide coaching
opportunities and to understand employee developmental needs.
Participation in morning meetings including role-play scenarios,
product knowledge, and psychology of customer service behavior
training Team-based training sessions ensure that each person in
our company has the opportunity to learn from our top
representatives. We promote growth from within and encourage our
team to work together to reach client & customer goals and improve
skills. Promotion and pay are based on performance. Specialized
training will prepare individuals to work with customers to provide
a unique and pleasant sales experience, which fosters the
acquisition of quality customers and long-term customer loyalty. We
are currently accepting applications from individuals with
experience working in customer service, customer relations, and
customer support to work as part of our team. Sales & Customer
Service Assistants will receive training to ensure they have all
the skills and knowledge that they require to be successful in this
high-energy industry. We are seeking candidates that are outgoing,
personable, and comfortable working in a team environment with a
focus on customer satisfaction and professional development.
Requirements of a Sales & Customer Service Assistant: Must have
great attention to detail. Must be a team player. Previous customer
service and sales experience are a plus. Must have strong
communications skills. Must be organized. Must be personable and
comfortable interacting with customers daily. Qualifications:
Desire to participate in professional development and take on new
responsibilities Self-motivated and comfortable working both
independently and as part of a team Customer service or customer
relationship experience Ability to perform at a high level in a
fast-paced environment Degree preferred Position Benefits:
Competitive wages Merit-based advancement Uncapped commissions &
incentive plan Company event This is a commission sales position
that involves direct, in-person contact with clients and customers.
Company Description Local Established Firm Seeking Motivated
Individuals Who Want to Join Our Success
Keywords: Essential Direct Sales & Customer Acquisition Firm, Trenton , Sales & Customer Service Assistant, Hospitality & Tourism , Trenton, New Jersey
Click
here to apply!
|