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Trainer 2

Company: Kforce Technology Staffing
Location: Trenton
Posted on: March 26, 2020

Job Description:

RESPONSIBILITIES Kforce has a client that is seeking a Trainer 2 in Trenton, NJ. Responsibilities Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low performers Provide the optimum customer services through trainings about service mindset, counseling skills and repair techniques Identify training needs and opportunities to improve tech agent's theory, hands on, and troubleshooting skills This includes but not limited to wire breaking down reading, soft skills, support apps, technical tips, and improvements to the customer five-star experience Deliver world class soft skills training and role playing The company requires techs to obtain a CMI score above 90 and trainers must identify techs personal needs for improvement Prepare to build various courses and curriculums to nurture service forces to strengthen customer service capability Training course operation Prepare to execute training by opening a training course, notifying training courses, selecting lecturers, preparing materials, managing classrooms and manage training performances System operation and management Prepare to manage training operation system and develop a strategy to improve training processes Certification system management Prepare to manage low performers, re-training, and assessment, and strengthen capability by operating service training certificate system Training contents management Prepare to plan and develop various and differentiated training contents REQUIREMENTS Typically requires a minimum of 5 years of related experience and a Bachelor's degree, or 3 years and a Master's degree, or a PhD without experience Five years of appliance repair experience or training experience on appliances Proficient in content creation and delivery, with a working understanding of learning flow (PPT, Word, SCROM) Twenty five percent (25) travel required for this role Capable of demonstrating good judgment in selecting methods and techniques for obtaining solutions for all assignments Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Trenton , Trainer 2, Human Resources , Trenton, New Jersey

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